Financial Family Advocate I

Nemours in; Jacksonville (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive base compensation

Annual incentive

Comprehensive benefits

403B with employer match

CME and dues allowance

Public Service Loan Forgiveness

Job summary

Nemours is seeking a Financial Family Advocate I (Full-Time) in Jacksonville, FL. The role focuses on educating patients and families about financial aspects of care, conducting screenings, and coordinating with insurance and billing teams to ensure access to financial assistance options.

Responsibilities include applying Nemours Financial Assistance Programs, anti-discrimination efforts, and supporting Medicaid enrollment processes while maintaining confidentiality and high-quality service.

Qualifications

• Associate degree or equivalent required.
• Minimum three years hospital experience.
• Minimum one year of experience.
• Knowledge of Epic and EMR applications.

Responsibilities

• Conduct financial screening and interviews with patients/families.
• Educate patients about available financial assistance and Medicaid programs.
• Determine benefit level and coordinate payment arrangements.
• Coordinate with insurance verification and billing teams to ensure accuracy.
• Support Medicaid enrollment processes and hospital financial resolution policies.

Skills

Customer service

Healthcare finance knowledge

Communication skills

Insurance verification

Financial assessment

Education

Associate Degree or equivalent

Tools

Epic

EMR

Job description

Financial Family Advocate I (Finance)

Nemours is seeking a Financial Family Advocate I (Full-Time), to join our team in Jacksonville, Florida.

Utilizing high-level customer service, healthcare finance knowledge, and excellent communication skills, the Family Financial Advocate will facilitate, educate, and communicate to patients/families about the financial aspects of seeking treatment at Nemours. Serve as a resource to other PFS and clinical teams. Work involves conducting interviews, gathering, assembling, and reviewing sensitive information supplied by applicants, relevant to the initial and on-going Nemours Financial Assistance Policies and Medicaid Programs. The Family Financial Advocate will work directly with insurance carriers or with internal insurance verification personnel to determine benefit level, coordination of benefits, coinsurance and deductible amounts and communicate financial obligations to the guarantor. This role will be responsible for determining a suitable financial assistance program for each family identified as being in need, developing payment arrangements, collecting prepayments (pre-service deposits and out of pocket costs), providing cost estimates to patients and providers, and approving discounts in accordance with organizational and government policies. In addition to providing financial assistance and resources, the Family Financial Advocate will research and address a broad range of inquiries covering items such as insurance regulation and processing protocols, charge discrepancies, benefit interpretation and adjudication. This role is also responsible for supporting the Medicaid Enrollment processes.

• Protects the financial standing of Nemours by performing methodical and thorough financial assessments of our uninsured and/or underinsured patients assisting in applications for federal, state, and local programs. Conduct Pre-Service Financial Screening and Financial Clearance Interviews.
• Ensure compliance with hospital financial resolution policies, including conducting financial interviews with patients and families to assist with resolution of their account. Initiates and completes charity applications on accounts at risk. This includes Nemours Financial Assistance Programs and Uninsured discount Programs.
• Ensure productivity of various Workqueues to identify, verify, and assuring all accounts are ready for billing with adequate supporting documentation, within the established time frames.
• Serves as a support to patients and their family members to assure patients have access to all available funding options, this involves working with private as well as governmental agencies, i.e., private insurance, HMO/PPO's, Medicaid, Medicare, and Third-Party Liability payers.
• Convey courtesy, dignity, respect and a positive attitude through words and actions to establish harmonious relationships with all individuals. Demonstrate effective communication and respect by using active listening skills, positive body language and effective verbal, written and electronic forms of communication. Demonstrate care and concern and inclusion when interacting with and informing customers by consistently using A.I.D.E.T and protecting confidentiality and privacy.
• Aid in customer service resolution with concerns regarding financial services. Including but not limited to giving advice and counsel to patients and guarantors of their rights, responsibilities, and procedures about payment for care.
• Analyzes insurance benefits or determines self-pay arrangements to create estimates for patient responsibility in the determined timeframes. Educates patients/families of their insurance coverage, non-covered services, and any expected patient responsibility.
• Handles inbound and outbound calls including but not limited to pre and post service collections, customer service calls and account inquiries.
• Responsible for quality integrity related work revolving around Accounts Receivable & Self Pay Process.
• May support with scheduling functions, other projects, and duties as assigned by supervisor.
• Other duties as assigned.

Job Requirements

• Associate Degree or equivalent of education, training, and experience required.
• Minimum three (3) years of hospital experience and working knowledge of patient accounting functions including pre-admissions and admission registration will be considered in lieu of an Associate Degree.
• Minimum one (1) year of experience required.
• Registration, insurance, billing and/or relevant experience.
• Knowledge of Epic and EMR applications.

What We Offer

• Competitive base compensation in the top quartile of the market
• Annual incentive compensation that values clinical activity, academic accomplishments and quality improvement
• Comprehensive benefits: health, life, dental, vision
• 403B with employer match
• Licensure, CME and dues allowance
• Not-for-profit status; eligibility for Public Service Loan Forgiveness
• For those living and working in Florida, enjoy the benefit of no state income tax. Those based in Delaware benefit from the state's moderate tax structure.

About Us

Nemours Children's Health is an internationally recognized pediatric health system serving more than 1.7 million patient encounters each year. We deliver care across six states through two freestanding children's hospitals - Nemours Children's Hospital, Delaware and Nemours Children's Hospital, Florida - along with a network of more than 80 primary, urgent, and specialty care practices and more than 40 hospital partnerships.

Backed by the Nemours Foundation and Alfred I. duPont Trust, our $1.7B nonprofit system is dedicated to improving children's health through clinical care, research, education, advocacy, and prevention. Our Whole Child Health approach focuses equally on prevention and treatment, partnering with communities to help every child thrive.

Inclusion and belonging guide our strategy and growth. We are committed to culturally relevant care, reducing health disparities, and fostering an environment where every associate, patient, and family feels supported and valued.

Learn more at Nemours.org .