Compassionate Family Medicaid Financial Advocate

Nemours Children's Health; Wilmington (DE); On-site; USD 45,000 - 65,000; Full time

Job summary

Nemours Children's Health is seeking a compassionate Financial Family Medicaid Specialist Advocate to guide families through the financial aspects of care. You will interview, collect, and review sensitive financial information for Nemours Financial Assistance and Medicaid programs, coordinating with insurance and internal teams to determine benefits and payment plans.

The role includes educating families, processing applications, and addressing inquiries across regulatory and processing

Qualifications

• Associates degree or 1 year of specialized training beyond high school required.
• CHAA (Certified Healthcare Access Associate), CRCR (Certified Revenue Cycle Representative) or CAC (Certified Application Counselor) preferred.
• Minimum of 3 years of relevant work experience required.

Responsibilities

• Provide compassionate customer service and communicate financial options clearly to patients and families.
• Review financial information and assess eligibility for financial assistance and Medicaid programs.
• Assist with applications and enrollments for financial assistance/Medicaid and coordinate with insurance verification teams.
• Respond to internal/external inquiries, process charity care applications, arrange payment plans and document all account activity.
• Collaborate with insurance carriers to verify eligibility and determine patient financial responsibilities.

Skills

Customer service

Communication

Attention to detail

Education

Associates degree or 1 year of specialized training beyond high school

CHAA/CRCR/CAC preferred

Job description

Nemours Children's Health is seeking a compassionate Financial Family Medicaid Specialist Advocate to guide families through the financial aspects of care. You will interview, collect, and review sensitive financial information for Nemours Financial Assistance and Medicaid programs, coordinating with insurance and internal teams to determine benefits and payment plans.

The role includes educating families, processing applications, and addressing inquiries across regulatory and processing