Clinic Operations & Patient Services Coordinator

Rush University Medical Center; Chicago (IL); On-site; USD 26,000 - 41,000; Full time

Job summary

Rush University Medical Center in Chicago seeks a Clinic Receptionist to handle phones, patient reception, and general administrative tasks within the IM General RUI - Cli department. The role supports health information management and ensures service standards are met.

Responsibilities include scheduling, EPIC use for referrals and communications, and collaboration with the care team. A high school diploma and strong customer service skills are required, with travel to offsite locations as

Qualifications

• High school diploma required.
• Excellent customer service and interpersonal skills.
• Sensitivity to patient health information and confidentiality.
• Ability to utilize EPIC efficiently.
• Able to sit for long periods and stay calm under pressure.
• Travel to offsite locations may be required.

Responsibilities

• Handle telephones and patient/visitor reception.
• Perform clinic administrative duties and HIM responsibilities.
• Assist with scheduling, reminders, and insurance verification transfers.
• Retrieve and disseminate medical records and referrals via EPIC.
• Communicate clearly to ensure clinical staff have sufficient information.
• Collaborate with the medical practice team and adapt to changing needs.

Skills

Customer service

Interpersonal skills

Attention to detail

Adaptability

Education

High school diploma

Tools

EPIC scheduling

Job description

Rush University Medical Center in Chicago seeks a Clinic Receptionist to handle phones, patient reception, and general administrative tasks within the IM General RUI - Cli department. The role supports health information management and ensures service standards are met.

Responsibilities include scheduling, EPIC use for referrals and communications, and collaboration with the care team. A high school diploma and strong customer service skills are required, with travel to offsite locations as