Pedatric Optical Associate

Children's Eye Center Of El Paso; El Paso (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

The Children’s Eye Center of El Paso is seeking a Front Desk Associate to join our pediatric optical team in El Paso, TX. This in-office, full-time role focuses on creating a welcoming first impression for patients and their families from the moment they walk in.

You will greet patients, handle check-in/out, verify insurance, collect payments, and support the optical showroom with basic administrative tasks.

Qualifications

• High school diploma or equivalent required.
• Previous medical or optical front desk experience preferred.
• Strong communication and customer service skills.
• Detail-oriented and able to multitask in a fast-paced environment.
• Familiarity with medical insurance verification is a plus.

Responsibilities

• Greet patients and families with a warm, professional attitude
• Check patients in/out for optical appointments and assist with scheduling
• Collect payments and verify insurance eligibility and benefits
• Maintain accurate patient and billing information in the EMR system
• Answer phone calls and respond to patient inquiries
• Support the optical team with basic administrative and retail tasks
• Ensure the front desk and optical showroom remain clean, organized, and welcoming

Skills

Customer service

Communication

Multitasking

EMR familiarity

Education

High school diploma

Tools

EMR systems

Insurance verification

Job description

About The Children's Eye Center of El Paso

The Children’s Eye Center has been a trusted provider of pediatric ophthalmology in El Paso since 1996. Founded and led by Dr. Violeta Radenovich, the area’s only female, U.S. residency- and fellowship-trained pediatric ophthalmologist, we deliver top-tier eye care in a warm, child-friendly setting. With an on-site optical boutique dedicated exclusively to children, we provide comprehensive diagnosis, treatment, and vision solutions—all under one roof. Join us in helping kids see better every day.

Pediatric Optical Front Desk Associate

The Children’s Eye Center of El Paso
El Paso, TX | Full-Time | In-Office

Are you friendly, organized, and passionate about helping children see the world clearly? The Children’s Eye Center of El Paso is seeking a Front Desk Associate to join our pediatric optical team! This is a key role in creating a positive experience for patients and their families from the moment they walk through the door.

Responsibilities

• Greet patients and families with a warm, professional attitude
• Check patients in/out for optical appointments and assist with scheduling
• Collect payments and verify insurance eligibility and benefits
• Maintain accurate patient and billing information in the EMR system
• Answer phone calls and respond to patient inquiries
• Support the optical team with basic administrative and retail tasks
• Ensure the front desk and optical showroom remain clean, organized, and welcoming

Qualifications

• Previous experience in a medical or optical front desk role preferred
• Strong communication and customer service skills, especially with children and families
• Detail-oriented and comfortable multitasking in a fast-paced environment
• Familiarity with medical insurance verification and EMR systems a plus
• High school diploma or equivalent required

Why Join Us

• Supportive, family-friendly work environment
• Opportunities for growth within our clinic and optical departments
• Training provided in pediatric optical services