PDC Account Manager

FleetPride; Dallas (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

FleetPride is seeking a customer-focused sales support representative to be the Voice of PDC. You will handle all inbound calls, conduct outbound prospecting, analyze purchase history, and design programs to grow customer value.

You will quote prices, terms, and delivery dates, write orders, and provide accurate order tracking. You will support the sales team, promote products, and help meet monthly and annual sales and margin targets.

Responsibilities

• Handle all calls to PDC's general sales line and provide exceptional service.
• Conduct outbound sales calls and prospect new PDC customers.
• Analyze customer purchase history to identify growth areas and design programs.
• Assist with orders, order tracking, questions, and post-order concerns.
• Aim to achieve monthly and annual sales and gross margin objectives.
• Recommend products based on customer needs and interests; quote prices and terms.
• Collaborate with sales to develop and market new products.

Skills

Customer service

Sales

Cold calling

Order processing

Pricing

Team leadership

Communication

Job description

FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business! Partner with the best in the heavy-duty industry.

• Be the "Voice of PDC" by handling all calls to PDC's general sales line, promptly answering with a smile, and providing customer's exceptional service
• Conduct outbound sales calls Prospecting for new PDC customers through cold calling and searching other media outlets.
• Analyze customer purchase history to identify growth areas. Design and implement programs to present to the customer. Handle inbound customer calls and provide the appropriate service action to all such calls, including writing orders, providing order tracking information, answering questions, and addressing concerns regarding past orders
• Achieve Monthly and annual sales and gross margin objectives.
• Recommend products to customers based on customers' needs and interests.
• Estimate or quote prices, credit or contract terms, warranties, and delivery dates.
• Work with sales group to develop and market new products.
• Contact target accounts monthly through a variety of media to promote special offers as determined by management.
• Provide customers with product and service information Identify, research, and resolve customer issues.
• Follow-up on customer inquiries not immediately resolved
• Complete call logs and reports.
• Create and maintain order reports daily.
• Update and upload customer pricing matrix and maintain pricing expiration dates.
• Provide daily direction to Account Representatives to meet the demands of our customers.

Provide on-the-job training for new team members.

FleetPride is the leader in the industry comprised of retail, service, distribution and wholesale divisions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.