PD Dispatch- Call Taker/Dispatch

City of Independence; Independence (MO); On-site; USD 40,000 - 54,000; Full time

Job summary

The City of Independence seeks a communications professional to operate and coordinate radio communications for police, fire, and animal services. Responsibilities include 9-1-1 CAD operation, NCIC/MULES/REJIS access, weather siren coordination, and recording duties.

Must multi-task in a high-stress environment and assist multiple departments and the public. Qualifying candidates will have a high school diploma or equivalent, be able to type 35 wpm, and complete NIMS training within six months.

Qualifications

• High school diploma or equivalent.
• Must type at least 35 words per minute.
• Successful completion of training program, including required NIMS level training within first six months of hire.

Responsibilities

• Operate 9-1-1 CAD and radio communications equipment.
• Coordinate with Police, Fire, Animal Services and other City staff.
• Maintain procedures manuals, directories and maps and respond to high-stress situations.
• Interact with citizens, visitors and other emergency personnel as needed.

Skills

Typing speed 35 wpm

NIMS level training

Education

High school diploma or equivalent

Job description

Position Summary:

Operates and coordinates combined radio communications for police, fire, and animal services. Duties include operation of 9-1-1 computer-aided dispatch, NCIC/MULES/REJIS systems, cause response and emergency preparedness weather warning sirens, TDD-TTY {hearing impaired phone) and 24-hour recorder as required. Maintains all procedures manuals, directories and maps and performs related duties. Must be able to multi-task and react to high stress situations. In addition to contact with Police, Fire, and Animal Services staff, the position interacts with Codes, other City departments, and Ambulance Personnel as well as citizens and visitors.

Minimum Qualifications:

High school diploma or equivalent. Must be able to type at least 35 words-per-minute. Successful completion of training program, including the completion of required NIMS level training within first six months of hire.

Physical Demands:

Able to sit for extended periods; stoop, bend and reach for files and shelves. Visual ability sufficient to read and write reports, correspondence, etc. Hearing ability sufficient to understand radio transmissions, conversations with individuals in person and over a phone. Speaking ability sufficient to communicate effectively with individuals in person, over a phone or radio. Prolonged periods of emotionally stressful activity requiring handling of multiple tasks simultaneously.

Typical Working Conditions:

Work is performed inside, sitting at radio console in a confined area with several employees at a time. Must be available for shift work and weekends.

Additional Requirements:

Valid Driver’s License

Typing Test and Critical Test

Drug testing and Hearing Test

Comprehensive Background Check

Military Veterans:

The Independence Police Department works with the Veterans Administration so military veterans can utilize their GI Bill benefits. Please contact us about the details using your benefits with us. Approval of the benefits are subject to the approval by the U.S. Department of Veterans Affairs (VA).

POSITION OPEN UNTIL FILLED.

This is a Communications Workers of America bargaining unit position.

EQUAL OPPORTUNITY EMPLOYER – BILINGUAL SKILLS PREFERRED

Equal Employment Opportunity Statement

The City of Independence is an Equal Opportunity Employer, and it is our policy to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. The City of Independence is a background screening, drug-free workplace.

The City of Independence provides reasonable accommodations to qualified individuals with disabilities. If you would like to request a reasonable accommodation in order to apply for a job, please submit your request to [e-mail].

Disclaimer: The above statements describe the general nature, level, and type of work performed by the incumbent(s) assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, demands, and skills required of personnel so classified. Job descriptions are not intended to and do not imply or create any employment, compensation, or contract rights to any person or persons. Management reserves the right in coordination with the governing union (if applicable) to add, delete, or modify any and/or all provisions of this description at any time as needed without notice. This job description supersedes earlier versions.