PCC Systems Administrator

Pennant Group; United States; Remote; USD 95,000; Full time

Job summary

A leading company in senior living is seeking a PCC Systems Administrator to enhance EHR processes across communities. This role involves project execution, collaboration with clinical and IT teams, and ensuring optimal system performance. The ideal candidate will have experience with EHR systems and a strong understanding of clinical workflows. This position is fully remote and offers a competitive compensation package.

Benefits

Comprehensive benefits package

401(k) with company match

Free e-courses and training sessions

Qualifications

• 2+ years of experience with Electronic Health Record (EHR); PointClickCare preferred.
• Understanding of clinical workflows in senior living environments.
• Experience coordinating system- or process-focused projects.

Responsibilities

• Lead initiatives to enhance PointClickCare use across communities.
• Coordinate end-to-end project work from planning to support.
• Create user-facing documentation and maintain data integrity.

Skills

Communication

Collaboration

Job description

Pennant Services is one of the most dynamic and progressive companies in the rapidly expanding senior living, home health, hospice, and home care industries. Affiliates of Pennant Services now operate 180 senior living, home health, hospice and home care operations across the United States and we are growing! These operations have no corporate headquarters or traditional management hierarchy. Instead, they operate independently with support from the “Service Center,” a world-class service team that provides the centralized clinical, legal, risk management, HR, training, accounting, IT and other resources necessary to allow on-site leaders and caregivers to focus squarely on day-to-day care and business issues in their individual agencies.

Something else that sets us apart from other companies is the quality of our most valuable resources – our people! We are dedicated to living out our culture as defined by our core values, “

CAPLICO

C

ustomer Second

A

ccountability

P

assion for Learning

L

ove One Another

I

C

elebrate

O

wnership

By incorporating these principles at all levels of our organization, our employees feel valued and excited about their impact on our service center team members and operational partners. Our culture fosters excellence both personally and professionally and promotes development that leads to continued success.

JOB SUMMARY

The PCC Systems Administrator plays a central role in driving key initiatives related to the PointClickCare EHR within Pinnacle Senior Living communities. Focused on project execution, this role ensures the successful implementation of process improvements, feature integrations, and system optimizations that align with both clinical and operational needs. By closely collaborating with clinical, operational, and IT teams, the PCC Systems Administrator ensures timely delivery of projects, fosters cross-functional alignment, and enhances overall operational efficiency and quality care delivery.

JOB DUTIES

Strategic Projects & Process Enhancement.

Lead and support cross-functional initiatives that enhance the use of PointClickCare (PCC) across Pinnacle senior living communities.

Identify and prioritize opportunities to improve EHR workflows, user experience, and data accuracy.

Collaborate with field leaders, IT, clinical operations, and vendor partners to gather requirements and define project goals, timelines, and deliverables.

Coordinate end-to-end project work — from discovery and planning through testing, implementation, and post-launch support.

Support change management efforts by communicating project updates, training impacted users, and ensuring smooth transitions to new processes.

Field & Clinical Collaboration

Serve as a strategic partner to community-based teams to ensure EHR solutions support real-world workflows and improve care delivery.

Translate clinical and operational needs into technical requirements for configuration or system changes.

Advocate for the field in cross-functional discussions, ensuring all EHR-related initiatives align with Pennant’s care values and community culture.

System Administration

Create and maintain user-facing documentation such as SOPs, quick reference guides, and access workflows.

Assist the UAP team in user provisioning and deprovisioning in PCC, ensuring appropriate role-based access controls are applied.

Monitor system performance and proactively identify areas for optimization or stability improvements.

Coordinate and validate software updates, patches, and new module implementations in collaboration with PCC and IT teams.

Maintain data integrity through regular audits, error resolution, and workflow validation.

Partner with compliance and QA teams to ensure system configurations and documentation align with state and federal regulations.

Maintain a configuration and change management log to document system changes and the rationale behind them.

Conduct regular training and refresher sessions for key user groups to promote best practices and system adoption.

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

QUALIFICATIONS

2+ years of experience working with or supporting an Electronic Health Record (EHR); experience with PointClickCare preferred.

Understanding of clinical workflows in a senior living environment (assisted living, memory care, or similar).

Experience coordinating or supporting system- or process-focused projects across departments.

Excellent communication and collaboration skills, with the ability to work across departments.

Comfortable working independently in a fast-paced, evolving environment

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

ADDITIONAL INFORMATION

We are committed to providing a competitive Total Rewards Package that meets our employees’ needs.

We offer a comprehensive benefits package from a choice of medical, dental, and vision plans to retirement savings opportunities through a 401(k), company match, and various other features. We believe in great work, and we celebrate our employees' efforts and accomplishments both locally and companywide, recognizing people daily through our Moments of Truth Program. In addition to recognition, we believe in supporting our employees' professional growth and development. We provide employees with a wide range of free e-courses through our Learning Management System, as well as training sessions and seminars.

Compensation

: $95,000

Type

: Full Time

Location

: REMOTE

1675 E. Riverside Drive, #150

If interested in this position, please submit a resume for consideration. We look forward to hearing from you!

About The Pennant Group

We are proud to be affiliated with the Pennant Group, Inc. (NASDAQ: PNTG). Pennant was created in 2019 in connection with The Ensign Group, Inc.’s (NASDAQ: ENSG) spin-off of its home health, hospice, and senior living businesses. We believe that through our innovative operating model, we can foster a new level of patient care and professional competence at our independent operating subsidiaries and set a new industry standard for quality home health and hospice and senior living services. You can learn more about The Pennant Group at www.pennantgroup.com

The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.

About the company

Our home health and hospice agencies and senior living communities operate relatively independently and have no traditional corporate headquarters. Instead, they are supported by a “Service Center,” a world-class team of professional resources that advise on their respective fields of information technology, compliance, human resources, accounting, payroll, legal, risk management, education and other services. This allows on-site leaders and caregivers to focus squarely on day-to-day care and business issues in their individual agency or community.