PCC - Scheduling Connecticut

Persante-Health-Care,-Inc.; Mount Laurel Township (NJ); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Persante Health Care, Inc. is seeking a Patient Care Coordinator located in Connecticut to support sleep study scheduling and patient communications.

The role ensures accurate workflows, compliance, and a positive patient experience, acting as a liaison among patients, physician offices, hospitals, support services, and payors. The candidate should have 2–4 years in customer service, healthcare exposure, strong organization, and excellent communication skills.

Qualifications

• Minimum of 2–4 years of experience in a customer service role.
• Healthcare setting or healthcare-related organization experience preferred.
• Strong organizational skills and attention to detail.
• Effective verbal and written communication skills.
• Lives in Connecticut.

Responsibilities

• Coordinate sleep study scheduling and patient coordination.
• Receive and enter sleep study orders into designated systems, ensuring medical necessity aligns with physician orders.
• Schedule patients for sleep studies in a timely manner according to policy.
• Obtain and verify demographic and medical information during scheduling.
• Inform and respond to patient and physician questions regarding the sleep study process.
• Communicate information to internal teams and verify accuracy per Medicare and payer standards.
• Follow up to complete missing or inaccurate information as needed.
• Perform duties in HIPAA-compliant, policy-aligned manner.
• Support cross-training and other operational tasks to assist department workflows.

Skills

Customer service

Healthcare experience

Communication

Bilingual Spanish

Job description

Position SummaryOpen to Candidates living in Connecticut - The Patient Care Coordinator supports high-quality patient care by serving as a liaison between patients, physician practices, hospitals, support services, and payors. This role is responsible for coordinating sleep study scheduling, documentation, and communication to ensure accurate workflows, regulatory compliance, and a positive patient experience.Essential Duties and ResponsibilitiesPatient Coordination and SchedulingReceive and enter sleep study orders into designated systems, ensuring medical necessity aligns with documented symptoms and physician ordersSchedule patients for sleep studies in a timely manner and in accordance with company policyObtain and verify demographic and medical information during the scheduling processInform, educate, and respond to patient and physician questions regarding the sleep study processCommunication and DocumentationCommunicate information received from patients, physician offices, and hospitals to appropriate internal teamsReview and verify source materials to ensure accuracy and completeness in accordance with Medicare and payer standardsFollow up to correct or complete missing or inaccurate information as neededCompliance and Operational SupportPerform duties in compliance with HIPAA guidelines and company policiesSupport cross-training initiatives, including coverage of other Patient Care Coordinator functions such as Medical Records, as assignedPerform additional operational tasks to support departmental workflows as neededRequired QualificationsLives in ConnecticutMinimum of 2–4 years of experience in a customer service rolePrior experience in a healthcare setting or healthcare-related organization requiredStrong organizational skills and attention to detailAbility to work effectively in a fast-paced environmentEffective verbal and written communication skillsPreferred QualificationsExperience supporting sleep medicine or diagnostic servicesBilingual (Spanish) proficiencyPhysical and Work RequirementsAbility to sit for extended periods and perform repetitive computer-based tasks. Ability to communicate effectively by phone and electronic systems. Ability to work standard business hours in an in-person office environment.Employment Details (Role-Specific)Pay Rate / Salary Range: $17.00-$22.00 per hourJob Type: Full-timeSchedule Standard Business Hours / As scheduled based operational needsWork Location: ConnecticutBenefits:401(k)401(k) matchingDental insuranceHealth insuranceLife insurancePaid time offVision insuranceEqual Opportunity EmployerPersante Health Care is an Equal Opportunity Employer committed to building a diverse and inclusive workforce. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status.