PCC - General Offices

Sonrava Health; San Diego (CA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Healthcare Benefits (Medical, Dental,

Paid time Off

401(k)

Employee Assistance Program

Job summary

Western Dental Services, Inc. is seeking a Patient Care Coordinator to join our team. The PCC welcomes patients, introduces them to our office, coordinates treatment services, and helps build lasting relationships, ensuring a warm, efficient experience.

The role requires excellent communication, a passion for service, and comfort with explaining treatment options, costs, insurance, and payment methods. Travel for training may be required as part of ongoing professional development.

Qualifications

• High school diploma or equivalent required.
• 2+ years in customer service/sales healthcare or dental setting preferred.
• Experience with dental practice management software such as Denticon/Dentrix preferred.
• Excellent communication with patients and staff.
• Detail-oriented in maintaining patient records and handling financial transactions.

Responsibilities

• Greet patients in a timely, professional, engaging manner.
• Maintain a productive daily schedule and coordinate future appointments.
• Explain treatments, costs, insurance coverage and payment options to patients.
• Follow up with patients after visits and build lasting relationships.
• Ensure compliance with health, privacy, and safety regulations.
• Travel as needed for training and to perform job functions.

Skills

Communication skills

Customer service

Sales

Education

High school diploma or equivalent

Tools

Denticon/Dentrix

Job description

We are looking for a Patient Care Coordinator to join the team!

The Patient Care Coordinator (PCC) serves as the key liaison for our patients and ensures a seamless and welcoming experience. In this role, the PCC will greet patients warmly, introduce them to our office, coordinate treatment services, and cultivate lasting relationships. The PCC must possess exceptional communication skills, a genuine passion for outstanding customer service, and a talent for sales.

Responsibilities

• Greet and welcome patients in a timely, professional and engaging manner
• Maintain a productive daily schedule and schedule future appointments in coordination with patients and dental staff
• Provide patient consultations and communicate information about recommended treatments, cost of service, insurance coverage and payment options
• Contact patients to follow up on visits and to build lasting patient relationsships
• Ensure compliance with health, privacy, and safety regulations
• Travel as needed for training and to perform job functions

Benefits For FT Employees

• Healthcare Benefits (Medical, Dental, Vision)
• Paid time Off
• 401(k)
• Employee Assistance Program

Qualifications

• Minimum of high school diploma or equivalent required
• At least 2 years of customer service role, sales, receptionist, or equivalent preferably in a healthcare or dental setting
• Experience with dental practice management software such as Denticon/Dentrix preferred
• Excellent communication skills to interact with patients, office staff, and third party stakeholders
• Attention to detail in maintaining patient records and managing financial transactions

Western Dental Services, Inc. and all relevant affiliates are Equal Opportunity Employers.