PCC - General Offices

Sonrava Health; Loma Linda (CA); Sur place; USD 42 000 - 65 000; Plein temps

Avantages offerts par ce poste

Healthcare Benefits (Medical, Dental,

Paid time Off

401(k)

Employee Assistance Program

Résumé du poste

Western Dental Services, Inc. is seeking a Patient Care Coordinator in California to act as the primary liaison for patients, greeting them warmly, coordinating treatment services, and building lasting relationships. The role emphasizes strong communication, customer service, and sales skills within a dental office.

The PCC will explain treatments, costs, insurance coverage, and payment options, while ensuring a welcoming and compliant environment. Travel for training may be required.

Qualifications

• Minimum of high school diploma or equivalent.
• At least 2 years of customer service role, sales, receptionist, or equivalent preferably in a healthcare or dental setting.
• Excellent communication skills to interact with patients, office staff, and third party stakeholders.
• Attention to detail in maintaining patient records and managing financial transactions.

Responsabilités

• Greet and welcome patients in a timely, professional and engaging manner
• Maintain a productive daily schedule and schedule future appointments in coordination with patients and dental staff
• Provide patient consultations and communicate information about recommended treatments, cost of service, insurance coverage and payment options
• Contact patients to follow up on visits and to build lasting patient relationsships
• Ensure compliance with health, privacy, and safety regulations
• Travel as needed for training and to perform job functions

Connaissances

Customer service

Sales

Communication skills

Attention to detail

Formation

High school diploma

Outils

Denticon

Dentrix

Description du poste

We are looking for a Patient Care Coordinator to join the team!

The Patient Care Coordinator (PCC) serves as the key liaison for our patients and ensures a seamless and welcoming experience. In this role, the PCC will greet patients warmly, introduce them to our office, coordinate treatment services, and cultivate lasting relationships. The PCC must possess exceptional communication skills, a genuine passion for outstanding customer service, and a talent for sales.

Responsibilities

• Greet and welcome patients in a timely, professional and engaging manner
• Maintain a productive daily schedule and schedule future appointments in coordination with patients and dental staff
• Provide patient consultations and communicate information about recommended treatments, cost of service, insurance coverage and payment options
• Contact patients to follow up on visits and to build lasting patient relationsships
• Ensure compliance with health, privacy, and safety regulations
• Travel as needed for training and to perform job functions

Benefits For FT Employees

• Healthcare Benefits (Medical, Dental, Vision)
• Paid time Off
• 401(k)
• Employee Assistance Program

Qualifications

• Minimum of high school diploma or equivalent required
• At least 2 years of customer service role, sales, receptionist, or equivalent preferably in a healthcare or dental setting
• Experience with dental practice management software such as Denticon/Dentrix preferred
• Excellent communication skills to interact with patients, office staff, and third party stakeholders
• Attention to detail in maintaining patient records and managing financial transactions

Western Dental Services, Inc. and all relevant affiliates are Equal Opportunity Employers.