PCC - General Offices

Sonrava Health; Rio Linda (CA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Healthcare Benefits

Paid Time Off

401(k)

Employee Assistance Program

Job summary

Western Dental Services, Inc. seeks a Patient Care Coordinator in California to act as the primary liaison for patients and ensure a welcoming, seamless experience. The PCC greets patients, introduces them to the office, coordinates treatment services and cultivates lasting relationships.

The role requires exceptional communication, a passion for service and a knack for sales. Travel may be required for training and to perform job functions, with a focus on accuracy and privacy.

Qualifications

• High school diploma or equivalent required.
• At least 2 years in a customer service role, preferably in healthcare or dental.
• Experience with dental practice software such as Denticon/Dentrix preferred.
• Excellent communication to interact with patients, staff and third parties.
• Attention to detail in maintaining patient records and financial transactions.

Responsibilities

• Greet and welcome patients in a timely, professional and engaging manner.
• Maintain a productive daily schedule and coordinate future appointments with patients and staff.
• Explain treatments, costs, insurance coverage and payment options to patients.
• Follow up with patients after visits to build lasting relationships.
• Ensure compliance with health, privacy and safety regulations.
• Travel as needed for training and to perform job functions.

Skills

Customer service

Communication

Sales

Education

High school diploma or equivalent

Tools

Denticon

Dentrix

Job description

Overview

We are looking for a Patient Care Coordinator to join the team!

The Patient Care Coordinator (PCC) serves as the key liaison for our patients and ensures a seamless and welcoming experience. In this role, the PCC will greet patients warmly, introduce them to our office, coordinate treatment services, and cultivate lasting relationships. The PCC must possess exceptional communication skills, a genuine passion for outstanding customer service, and a talent for sales.

Responsibilities

• Greet and welcome patients in a timely, professional and engaging manner
• Maintain a productive daily schedule and schedule future appointments in coordination with patients and dental staff
• Provide patient consultations and communicate information about recommended treatments, cost of service, insurance coverage and payment options
• Contact patients to follow up on visits and to build lasting patient relationsships
• Ensure compliance with health, privacy, and safety regulations
• Travel as needed for training and to perform job functions

Benefits for FT Employees

• Healthcare Benefits (Medical, Dental, Vision)
• Paid time Off
• 401(k)
• Employee Assistance Program

Qualifications

• Minimum of high school diploma or equivalent required
• At least 2 years of customer service role, sales, receptionist, or equivalent preferably in a healthcare or dental setting
• Experience with dental practice management software such as Denticon/Dentrix preferred
• Excellent communication skills to interact with patients, office staff, and third party stakeholders
• Attention to detail in maintaining patient records and managing financial transactions

Western Dental Services, Inc. and all relevant affiliates are Equal Opportunity Employers.