PCC - General Offices

Sonrava Health; Fairlawn (OH); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Healthcare Benefits (Medical, Dental, Vision)

Paid time off

401(k)

Employee Assistance Program

Job summary

Sonrava Health is seeking a Patient Care Coordinator in Fairlawn, Ohio, to ensure a seamless patient experience. The PCC greets patients, coordinates treatment services, and builds lasting relationships.

Responsibilities include scheduling appointments, providing consultations, and ensuring compliance with health regulations. Requirements include a high school diploma and 2 years of customer service experience, preferably in healthcare. Benefits include healthcare plans and a 401(k).

Qualifications

• Minimum of high school diploma or equivalent required.
• At least 2 years of customer service role, preferably in healthcare.
• Experience with dental practice management software preferred.

Responsibilities

• Greet and welcome patients in a timely, professional manner.
• Maintain a productive daily schedule and schedule appointments.
• Provide patient consultations and communicate information about treatments.

Skills

Exceptional communication skills

Customer service skills

Sales talent

Attention to detail

Education

High school diploma or equivalent

Tools

Dental practice management software (Denticon/Dentrix)

Job description

Overview

We are looking for a Patient Care Coordinator to join the team!

The Patient Care Coordinator (PCC) serves as the key liaison for our patients and ensures a seamless and welcoming experience. In this role, the PCC will greet patients warmly, introduce them to our office, coordinate treatment services, and cultivate lasting relationships. The PCC must possess exceptional communication skills, a genuine passion for outstanding customer service, and a talent for sales.

Responsibilities

• Greet and welcome patients in a timely, professional and engaging manner
• Maintain a productive daily schedule and schedule future appointments in coordination with patients and dental staff
• Provide patient consultations and communicate information about recommended treatments, cost of service, insurance coverage and payment options
• Contact patients to follow up on visits and to build lasting patient relationsships
• Ensure compliance with health, privacy, and safety regulations
• Travel as needed for training and to perform job functions

Benefits for FT Employees

• Healthcare Benefits (Medical, Dental, Vision)
• Paid time Off
• 401(k)
• Employee Assistance Program

Qualifications

• Minimum of high school diploma or equivalent required
• At least 2 years of customer service role, sales, receptionist, or equivalent preferably in a healthcare or dental setting
• Experience with dental practice management software such as Denticon/Dentrix preferred
• Excellent communication skills to interact with patients, office staff, and third party stakeholders
• Attention to detail in maintaining patient records and managing financial transactions

Western Dental Services, Inc. and all relevant affiliates are Equal Opportunity Employers.