PCC - General Offices

Sonrava Health; Fremont (CA); On-site; USD 40,000 - 62,000; Full time

Benefits offered by this job

Healthcare Benefits (Medical, Dental,

Paid time Off

401(k)

Employee Assistance Program

Job summary

Western Dental Services, Inc. is seeking a Patient Care Coordinator to welcome patients, introduce our office, and coordinate treatment services while cultivating lasting relationships.

The PCC will ensure a seamless and friendly experience and require strong communication and sales skills. In this full-time role, you will greet patients, manage schedules, explain treatments and payments, verify insurance, and follow up on visits.

Qualifications

• Must have excellent communication skills and a passion for outstanding customer service.
• At least 2 years in a customer service role; preferably in healthcare or dental settings.
• Experience with dental practice management software such as Denticon orDentrix is preferred.

Responsibilities

• Greet and welcome patients in a timely, professional and engaging manner.
• Maintain a productive daily schedule and coordinate future appointments with patients and staff.
• Provide patient consultations and explain treatments, costs, insurance coverage, and payment options.
• Follow up with patients to build lasting relationships after visits.
• Ensure compliance with health, privacy, and safety regulations.
• Travel as needed for training and to perform job functions.

Skills

Excellent communication

Customer service

Sales

Attention to detail

Education

High school diploma or equivalent

Tools

Denticon

Dentrix

Job description

We are looking for a Patient Care Coordinator to join the team!

The Patient Care Coordinator (PCC) serves as the key liaison for our patients and ensures a seamless and welcoming experience. In this role, the PCC will greet patients warmly, introduce them to our office, coordinate treatment services, and cultivate lasting relationships. The PCC must possess exceptional communication skills, a genuine passion for outstanding customer service, and a talent for sales.

Responsibilities

• Greet and welcome patients in a timely, professional and engaging manner
• Maintain a productive daily schedule and schedule future appointments in coordination with patients and dental staff
• Provide patient consultations and communicate information about recommended treatments, cost of service, insurance coverage and payment options
• Contact patients to follow up on visits and to build lasting patient relationsships
• Ensure compliance with health, privacy, and safety regulations
• Travel as needed for training and to perform job functions

Benefits for FT Employees

• Healthcare Benefits (Medical, Dental, Vision)
• Paid time Off
• 401(k)
• Employee Assistance Program

Qualifications

• Minimum of high school diploma or equivalent required
• At least 2 years of customer service role, sales, receptionist, or equivalent preferably in a healthcare or dental setting
• Experience with dental practice management software such as Denticon/Dentrix preferred
• Excellent communication skills to interact with patients, office staff, and third party stakeholders
• Attention to detail in maintaining patient records and managing financial transactions

Western Dental Services, Inc. and all relevant affiliates are Equal Opportunity Employers.