PCC - General Offices

Sonrava Health; San Mateo (CA); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401(k)

Employee Assistance Program

Job summary

Western Dental Services, Inc. is seeking a Patient Care Coordinator to greet patients, coordinate treatment services, and build lasting relationships. The role requires exceptional communication, a passion for service, and some sales aptitude in a dental office environment.

The PCC will guide patients through appointments, discuss costs and coverage, and help ensure a welcoming, seamless experience for every visitor. This on-site position offers full-time hours and benefits.

Qualifications

• High school diploma or equivalent required.
• At least 2 years in customer service or sales, preferably in healthcare.
• Experience with dental practice software like Denticon or Dentrix preferred.

Responsibilities

• Greet and welcome patients in a timely, professional and engaging manner.
• Maintain a productive daily schedule and coordinate future appointments.
• Explain treatments, costs, insurance coverage and payment options.
• Follow up with patients to build lasting relationships and satisfy needs.
• Ensure compliance with health, privacy and safety regulations.
• Travel as needed for training and to perform job functions.

Skills

Customer service

Sales

Communication

Receptionist

Attention to detail

Education

High School Diploma

Tools

Denticon

Dentrix

Job description

Overview

We are looking for a Patient Care Coordinator to join the team!

The Patient Care Coordinator (PCC) serves as the key liaison for our patients and ensures a seamless and welcoming experience. In this role, the PCC will greet patients warmly, introduce them to our office, coordinate treatment services, and cultivate lasting relationships. The PCC must possess exceptional communication skills, a genuine passion for outstanding customer service, and a talent for sales.

Responsibilities

Responsibilities

• Greet and welcome patients in a timely, professional and engaging manner
• Maintain a productive daily schedule and schedule future appointments in coordination with patients and dental staff
• Provide patient consultations and communicate information about recommended treatments, cost of service, insurance coverage and payment options
• Contact patients to follow up on visits and to build lasting patient relationsships
• Ensure compliance with health, privacy, and safety regulations
• Travel as needed for training and to perform job functions

Benefits for FT Employees

• Healthcare Benefits (Medical, Dental, Vision)
• Paid time Off
• 401(k)
• Employee Assistance Program

Qualifications

Qualifications

• Minimum of high school diploma or equivalent required
• At least 2 years of customer service role, sales, receptionist, or equivalent preferably in a healthcare or dental setting
• Experience with dental practice management software such as Denticon/Dentrix preferred
• Excellent communication skills to interact with patients, office staff, and third party stakeholders
• Attention to detail in maintaining patient records and managing financial transactions

Western Dental Services, Inc. and all relevant affiliates are Equal Opportunity Employers.