PC Technician - Registry

Pinal County; Florence (AZ); On-site; USD 42,000 - 56,000; Full time

Job summary

Pinal County is seeking a PC Technician to install, modify, and repair standard computer hardware and software. You will provide technical assistance and training to system users under basic supervision.

The role requires examining user problems, diagnosing issues, deploying new hardware/software, and maintaining equipment. Strong knowledge of IT support principles and reliability are essential for success in a dynamic county environment.

Qualifications

• High school diploma or GED required.
• At least 1 year IT technical support experience.
• Arizona residents must have an Arizona Driver’s License upon hire (within 30 days).

Responsibilities

• Install, modify, and repair standard computer hardware, software, and peripherals.
• Provide technical assistance and training to system users.
• Interview users to collect information and diagnose problems.
• Define user problems and implement technical solutions.
• Deploy new IT hardware and software packages as directed.
• Maintain IT hardware, equipment, and peripherals.
• Refer complex problems to senior staff and track until resolved.
• Cross-train in technical skills for related hardware and software.

Skills

Hardware support

Software troubleshooting

Customer support

Diagnostics

Education

High School Diploma or GED

1 year IT support experience

Arizona Driver’s License

Job description

JOB SUMMARY

Install, modify, and repair standard computer hardware and software and provide technical assistance and training to system users under basic supervision.

NOTICE TO APPLICANTS:

• Having been disciplined by any employer, including military, as an adult for abuse of leave, gross insubordination, dereliction of duty or persistent failure to follow established policies and regulations.

• 'Having been involuntarily dismissed, for any reason other than layoff, from two or more employers as an adult.

• Having held more than seven paid positions with different employers within the past four years, or more than 15 paid positions with different employers in the past ten years (excluding military). Students who attend school away from their permanent legal residence may be excused from this requirement as well as other persons with a reasonable explanation for an extensive job history.

• Resigning from any paid position without notice may be disqualifying, except where the presence of a hostile work environment is alleged or other reasonable cause existed.

Work in this classification requires an individual to be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary classification functions herein described. Since every duty associated with this classification may not be described herein, employees may be required to perform duties not specifically spelled out in this classification description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this description.

TYPICAL CLASSIFICATION ESSENTIAL DUTIES:

• Perform installation, modification, and repair functions for standard computer hardware, software, and peripheral devices and resolve problems within scope of authority and training.
• Provide technical assistance and training to system users as requested.
• Interview user to collect information about technology problems and technical issues, lead user through diagnostic procedures to determine source of error, and diagnose system hardware, software, and operator problems.
• Define user problems, research and isolate error sources, and implement technical solutions to resolve problems.
• Deploy new IT hardware and software packages as directed.
• Maintain IT hardware, equipment, and peripheral devices.
• Research technical issues and recommend repairs, replacements, and upgrades.
• Refer complex problems, which are beyond the skills of the PC Technician to senior technical staff and track the problem until it has been resolved.
• Cross-train in technical skills for maintaining additional IT hardware, software, and equipment.
• Maintain absolute confidentiality of work-related issues, customer records, and restricted County information.
• Perform other related duties as required.

MINIMUM REQUIREMENTS TO PERFORM WORK:

• High school diploma or GED equivalent.
• One (1) year of IT technical support experience.
• Arizona residents must have an Arizona Driver’s License upon hire; newly established Arizona Residents must have one within 30 days of hire.
• Or an equivalent combination of relevant education and/or experience may substitute for the minimum requirements.

Special Requirements:

• May be required to obtain Terminal Operator Certification for access to Arizona Criminal Justice Information System (ACJIS).
• For ACJIS users - must pass a thorough background investigation and background re-investigation every 5 years.
• Must pass a thorough background investigation and background re-investigation every 5 years.

Knowledge, Skills and Abilities:

• Knowledge of technical support principles, processes, and standards.
• Knowledge of capabilities of computer systems and networked environments.
• Skill in assessing customer support needs and implementing effective solutions.
• Ability to use basic tools, equipment, and procedures for maintaining and repairing computers and peripheral devices.

PHYSICAL DEMANDS:

The work is medium and requires exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. The work also requires the ability to climb, crawl, crouch, finger, grasp, handle, reach, kneel, lift, pull, push, speak, stand, stoop, walk, perform repetitive motion, operate motor vehicles and/or heavy equipment, hear, speak, and demonstrate mental and visual acuity.

WORK ENVIRONMENT:

Work is performed in a dynamic environment that requires the ability to be sensitive to change and responsive to changing goals, priorities, and needs.