PC Technician

Cbsxcels; Pensacola (FL); On-site; USD 55,000 - 63,000; Full time

Job summary

Creative Business Solutions, Inc. seeks an IT support specialist to manage end-user support for a large PC user community, install software, and enforce approved hardware/software standards.

The role covers device imaging, patching, STIGs, and incident response with a 60-minute response SLA, requiring DoD 8570.01-M IA Level II certification and a security background.

Qualifications

• Bachelor’s degree or equivalent experience in IT fields.
• 2 years of experience with maintaining computers, hardware, software, terminals, peripherals, and printers.

Responsibilities

• Provide end-user support for a user community of approximately 2,300 PCs.
• Assist in setting up end-user devices and installing software packages
• Record and catalog all current images and image updates
• Ensure only approved hardware and software are installed
• Review IT device audit scans and apply patches, updates, and STIG settings
• Provide LAN server and OS support
• Handle CSC calls, log, investigate, and follow up
• Respond to trouble calls within 60 minutes and document in tickets

Skills

End-user support

Image management

Patch management

Security compliance

Education

Bachelor’s degree in computer information science, information technology, or networking

High school diploma + 5 years experience maintaining computers

Tools

DoD 8570.01-M IA Level II

Job description

Responsibilities:

• Provide end-user support for a user community of approximately 2,300 personal computers for NHP and their remote NBHC locations.
• Provide customer support in setting up end-user devices and installing software packages
• Record written details and catalog of all current images and device image updates.
• Ensure only approved hardware and software are installed.
• Review IT device audit scans and apply required patches, updates, and STIG settings.
• Provide local area network server and operating system support.
• Receive, log, and investigate Customer Service Call (CSC) calls. Call back on all CSC reports to ensure responses were handled appropriately.
• Respond to trouble calls within 60 minutes of receipt of notification via email/telephone contract, and responses shall be documented in service tickets.

Education:

• Bachelor’s degree in computer information science, information technology, or networking, with 2 years’ experience or a high school diploma and five (5) years minimum professional experience maintaining computers, hardware, software, terminals, peripherals, and printers.

Certification:

• IA Level II certification in accordance with DoD 8570.01-M.

Security Clearance:

• U.S. Citizenship Required
• Secret clearance or the ability to obtain a secret clearance

Applicants selected will be subject to a government background investigation and must meet eligibility and suitability requirements

The hiring range for this position is $55,000 to $63,000 per year. For positions in California, this range will be specific to the location in California. The actual content may vary based on the geographic location of the chosen candidate. The base pay offered for all positions will consider various factors, including internal equity and job-related knowledge, skills, and experience. At Creative Business Solutions, base pay is one part of your total compensation package.

Creative Business Solutions, Inc. is an Affirmative action plan/equal employer opportunity and American Disabilities Act organization (AAP/EEO/ADA)