PC Technician

Northern Michigan University; Marquette (IA); On-site; USD 52,000 - 55,000; Full time

Job summary

Northern Michigan University in Marquette, MI is seeking a PC Technician to deliver Tier 2 technical support and hands-on hardware repair. You will assist students and staff with software installation, network access, and device provisioning across campus.

Qualifications include a degree coursework or higher, and certifications such as ThinkPad/Apple hardware within 12 months. Strong communication and multi-tasking skills are essential, with occasional evening/weekend work.

Qualifications

• Bachelor's Degree or equivalent combination of education and experience.
• Coursework leading to a degree or certificate.
• ThinkPad and Apple hardware certifications within 12 months of hire.

Responsibilities

• Provide Tier 2 technical assistance to users via in-person, phone, or remote support.
• Troubleshoot network access, software, and hardware issues and document resolutions.
• Install software, manage printers, and assist with user training and support.

Skills

Hardware diagnostic & repair

Software installation & troubleshoot

Customer service

Active listening & communication

Time management & multi-tasking

Education

Bachelor's degree or equivalent combination of education and experience

Coursework leading to a degree or certificate

Discipline: CS / CIS or equivalent

Tools

ThinkPad hardware certification

Apple hardware certification

Job description

Position Title: PC Technician

Department: Technology Support Services

Term of Assignment: Continuing

Term End Date, If Applicable:

FLSA Status: Non-Exempt = overtime eligible

Work Schedule: Traditionally Monday-Friday, 8:00 am to 5:00 pm, with occasional evening and weekend work required.

Salary: Targeted Salary Range: $52,275-$55,350

Travel: Less than 10%

Brief Statement of Duties

Provide basic and advanced (Tier 2) technical assistance to computer and network system users by answering questions, troubleshooting and resolving network access, network service, software, and hardware problems, including but not limited to printing, software installation, word processing, electronic mail, and operating systems for clients in person, via telephone or from a remote location. Provide supervision, technical assistance, and support to student staff.

Minimum Qualifications

Required Education: Course work leading to a degree Certificate

Discipline/Degree Area: CS, CIS, or equivalent

Required Specialized Training/Certifications

• Bachelor's Degree or an equivalent combination of education and experience.


• Another discipline/degree area may be considered.


• Thinkpad and Apple hardware certifications required within 12 months of the date of hire.

Required Minimum Work Experience

• Eighteen months hands-on computer repair work experience.


• Eighteen months' work experience in software installation, maintenance and trouble shooting, and reading and interpreting technical manuals.

Knowledge, Skills, Abilities, or Attributes Required for Satisfactory Performance of the Position Duties

• Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications.


• Possess minimal programming skills.


• Possess active listening, critical thinking, complex problem solving, and time management skills.


• Excellent oral and written communication and comprehension skills.


• Ability to perform quality control analysis with strong attention to detail.


• Good customer service skills.


• Ability to multi-task and prioritize work.

Additional Desirable Qualifications

• Supervisory experience.


• Possess A+, IBM, Apple, Lenovo, CompTIA Network+ and other certifications.

This position is not currently available for sponsorship.

NMU is an equal opportunity employer.