PC Support Technician I

O'Reilly Auto Parts; United States; Remote; USD 40,000 - 55,000; Full time

Job summary

A leading company in the automotive parts industry is seeking a dedicated Help Desk Support professional. You will provide exceptional customer service to team members, assist with technology-related issues, and work collaboratively to resolve incidents. This role offers opportunities for career growth and development within a supportive team environment.

Benefits

Competitive Wages & Paid Time Off

Stock Purchase Plan

401k with Employer Contributions

Medical, Dental, & Vision Insurance

Tuition Educational Assistance Programs

Opportunities for Career Growth

Qualifications

• 1-3 years of experience preferred.
• Advanced understanding of Windows Operating systems.

Responsibilities

• Provide phone support for help desk related issues.
• Correspond electronically to resolve issues and escalate incidents.

Skills

Problem Solving

Communication

Organizational Skills

Attention to Detail

Soft Skills

Education

Associates degree in Networking

Associates degree in CIS

Tools

Microsoft Office

Job description

Provide excellent customer service to our Corporate, Distribution, and Field Team Members on their technology related equipment, software, and services. Provide a friendly voice to advocate solutions as well as resolve incidents and complete requests.

Essential Job Functions

Phone Support – take inbound calls from our team to assist in help desk related issues.

Correspond electronically with other teams to resolve issues and escalate incidents.

Learn valuable insight into how the organization works and the impact each TM has on our success or failure as a whole.

Leverage our service desk software and asset management platform.

Learn advanced skills and take on projects and responsibilities to further your career.

Skills/Education/Knowledge/Experience/Abilities

Required:

Advanced understanding of Windows Operating systems.

Strong knowledge of software suites, such as Microsoft Office.

Soft skills for working with people of different backgrounds and skillsets.

Solid verbal and written communication skills

Problem Solving skills.

Desire to be an active member of a phenomenal team.

Good organizational skills.

Good attention to detail.

Desired:

1-3 years of experience.

Associates degree in Networking or CIS.

Experienced with software applications and their general use.

General understanding of test design and testing methodologies.

O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.

Total Compensation Package:

• Competitive Wages & Paid Time Off

• Stock Purchase Plan & 401k with Employer Contributions Starting Day One

• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)

• Team Member Health/Wellbeing Programs

• Tuition Educational Assistance Programs

• Opportunities for Career Growth

O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: [e-mail] or call 417-862-2674, ext. 68901, and provide your requested accommodation, and position details.