PC Support Technician

Ultipro; Huntsville (AL); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

401(k) Matching

Company Events

Employee Recognition Programs

Health Insurance

Life Insurance

Paid Time Off

Performance Incentives

Student Loan Repayment

Tuition Reimbursement

Vision Insurance

Job summary

Five Stones Research Corporation in Huntsville, AL is seeking energetic candidates to join our DoD-focused IT support team. The role involves assisting users via phone and email, troubleshooting hardware and software, and preparing PCs for use.

Ideal candidates have a high school diploma or GED, experience with Windows and IT hardware, and the ability to obtain interim DoD Secret Clearance. IAT-1 certification (A+, Network+, SSCP) or higher is required.

Qualifications

• Minimum of a high school diploma or GED.
• Experience with computer components, Windows operating systems, and software.
• Ability to troubleshoot IT problems and apply known solution.
• Minimum of IAT-1 certification (A+, Network+, or SSCP) or higher.
• Ability to obtain an interim DoD Secret Clearance prior to start date and maintain clearance throughout employment.

Responsibilities

• Responds to PC users’ requests for assistance by telephone and e-mail messages with hardware, applications or software.
• Installs software on personal computers (PCs).
• Performs routine maintenance of PC hardware and software.
• Prepares new PCs for use, and previously used PCs for reuse.
• Administers PC users’ IT, including ensuring compliance with security requirements.

Skills

IT support

Windows experience

Troubleshooting

Communication skills

Education

High School diploma or GED

Tools

PC hardware

Job description

Clearance: Department of Defense (DoD) Secret security clearance, or the ability to obtain one.

Summary/Objective

Five Stones Research Corporation (5SRC) is seeking energetic candidates to join our established and growing Huntsville-headquartered team.

Essential Functions

Assists in ensuring availability, accessibility, and usability of Information Technology (IT) hardware and software for IT enterprise

Responds to PC users’ requests for assistance - primarily by telephone and e-mail messages - with hardware, applications or software either locally installed or network-based, and network connectivity in person or telephonically; troubleshoot, resolve or raise to higher-level for resolution

Installs software on personal computers (PCs)

Performs routine maintenance of PC hardware and software

Prepares new PCs for use, and previously used PCs for reuse

Administers PC users’ IT, including ensuring compliance with security requirements

Required Qualifications

Minimum of a high school diploma or GED

Experience with computer components, Windows operating systems, and software

Ability to troubleshoot IT problems and apply known solution

Minimum of IAT-1 certification (A+, Network+, or SSCP) or higher

Ability to obtain an interim DoD Secret Clearance prior to start date and maintain clearance throughout employment

Preferred Qualifications

• Active Security+ CE Certification or higher

Prior work experience with Army Help Desk

Other relevant technical certifications outside those required.

What We Offer:

• 401(k) Matching
• Company Events
• Employee Recognition Programs
• Health Insurance
• Life Insurance
• Paid Time Off
• Performance Incentives
• Student Loan Repayment
• Tuition Reimbursement
• Vision Insurance

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Qualifications

Education

Required

High School or better.

Experience

Required

Ability to troubleshoot IT problems and apply known solution

Experience with computer components, Windows operating systems, and software

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.