PC/Network Technician

Chestnut Hill College; Philadelphia (Philadelphia County); On-site; USD 55,000 - 70,000; Full time

Job summary

Chestnut Hill College is seeking a dedicated PC/Network Technician to support a campus-wide IT environment. You will perform hands-on maintenance, staging, installations, upgrades, and repairs of PCs and network systems, collaborating with faculty, staff, and students to ensure reliable technology services.

The role requires a minimum of two years in IT or education or related experience, with A+ and/or MS certifications preferred.

Qualifications

• Two years in education or experience in related IT field.
• A+ and/or MS certification(s) required or preferred.

Responsibilities

• Install, troubleshoot, replace and repair desktop computer systems and peripherals.
• Create and manage user accounts in Active Directory and Microsoft 365 environments.
• Install, configure, and update hardware drivers, applications and utilities.
• Configure Windows 10/11, and Server Active Directory.
• Maintain helpdesk communications and respond to requests in a timely manner.
• Assist students in labs as needed.
• Maintain records of issues and solutions.
• Coordinate with vendors and external support.

Education

A+ Certification

MS Certification

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Academic Computing Staff Staff - Fulltime Philadelphia, PA, US

2 days ago Requisition ID: 1260

Department: Academic Computing

Reports to: Helpdesk Manager

Purpose

Chestnut Hill College is seeking a dedicated and proactive PC/Network Technician to join our Information Technology Team.

In this vital campus-wide role, the PC/Network Technician will help keep technology running smoothly by providing hands-on support for PCs and network systems including staging, installation, maintenance, upgrades, and repairs of computers and related equipment. This role collaborates closely with faculty, staff, and students to ensure a reliable and responsive tech environment that supports the College’s mission.

Why Chestnut Hill College?

Founded by the Sisters of Saint Joseph in 1924, Chestnut Hill College is an independent Catholic institution rooted in a tradition of holistic education and social justice. Located in the beautiful and historic neighborhood of Chestnut Hill in Northwest Philadelphia, our campus fosters a strong sense of community and serves a vibrant, culturally diverse student body.

If you’re looking to bring your technical skills to a mission-driven institution where your work truly makes a difference, we’d love to hear from you!

Responsibilities

• Install/troubleshoot/replace/repair desktop computer systems and peripherals.
• Create add/remove users in Active Directory and 365 environments.
• Install/uninstall/configure hardware drivers, applications and utilities software.
• Install, troubleshoot, and configure Windows 10, Windows 11, and Server Active Directory.
• Connect and disconnect network connections at desktop and in the wiring closets.
• Monitor voicemail, helpdesk email, and keep helpdesk task list up-to-date; be prepared to respond quickly to helpdesk requests.
• Maintain records of solutions to issues that have been addressed.
• Assist students in labs when needed.
• Make use of work-study students as appropriate.
• Repair, configure problematic software issues for students (viruses, malware, network configuration problems, etc.).
• Assist in the area of video production and AV when requested.
• Maintain contacts with vendor and external technical support sources.
• Keep records of work and provide reports when asked.
• Be available by page throughout shift.
• Other tasks as assigned.

Requirements

• Two years in education or experience in related IT field.
• A+ and/or MS certification(s).

Chestnut Hill College is an employer committed to a culture of diversity, equity, and inclusion as a core value. To foster an inclusive community and support our diverse student body, we embrace equal access. We welcome applications from candidates of all backgrounds, experiences, and perspectives, and encourage applications from groups historically underrepresented in higher education. We are committed to increasing the diversity of the college community and the curriculum.