PC Network Support Technician 2/3 - Secret

Northrop Grumman; United States; On-site; USD 40,000 - 60,000; Full time

Job summary

Northrop Grumman seeks a PC Network Support Technician to provide on-site support in Melbourne, FL. The role requires handling computer and network issues, assisting users, and ensuring security compliance in a fast-paced environment.

Applicants should have a high school diploma with experience, or an associate degree, and possess strong communication and troubleshooting skills. The position involves potential travel and no telework options due to the classified nature of work.

Qualifications

• High School diploma and 2 years of relevant experience; OR an Associates degree
• Strong troubleshooting and communication skills are expected
• Experience supporting Windows OS and Office applications is preferred

Responsibilities

• Provide technical support for computers and related networks.
• Install, troubleshoot, service, and repair PCs and related software.
• Assist users with IT needs and network access.
• Maintain security paperwork and comply with security requirements.

Skills

Windows OS

Office Suite

Customer service

Troubleshooting

Education

High School diploma

Associates degree

Tools

Ticketing system

ITIL/ITSM

Job description

RELOCATION ASSISTANCE: No relocation assistance available

CLEARANCE REQUIRED FOR START: Yes

CLEARANCE TYPE: Secret

TRAVEL: Yes, 10% of the Time Description

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.

At the heart of Defining Possible is our commitment to missions. In rapidly changing global security environments, Northrop Grumman brings informed insights and secure technological solutions to enable strategic objectives. We're looking for innovators who can help us keep building on our wide portfolio of secure, affordable, integrated, and multi-domain systems and technologies that fuel those missions. By joining in our shared mission, we will support yours by expanding your personal network and developing skills, whether you are new to the field or an industry thought leader. At Northrop Grumman, you will have the resources, support, and team to do some of the best work of your career.

The Northrop Grumman CIDO Classified Solutions team is seeking a PC Network Support Technician to support information system lifecycle activities. The selected candidate will be required to work on-site, full-time at our Melbourne, FL location.

Note: Due to the classified nature of the work being performed, this position does not offer any virtual or telecommute working options.

The responsibilities of this role include, but are not limited to, the following:

• Provides technical support for computers and associated networks.
• Installs, troubleshoots, services, and repairs personal computers, related PC software, telephones, cables, and connectors.
• Connects personal computers and terminals to existing data networks. Performs basic PC setups.
• Instructs and assists users in the use of personal computers and networks.
• Investigates information, network, and communications needs of users, and makes recommendations regarding software and hardware purchases.
• Maintains trouble logs.
• Completes paperwork and other tasks needed to satisfy Security requirements.
• Successfully follows all Security regulations, guidelines, and processes regarding the installation, maintenance, and retirement of PCs and PC-related hardware and software.
• Works with Security to remediate classified or unclassified data spillage incidents.
• Coordinates with users, service desk, server administrators, network engineers, and customer and IT management.
• Reviews the trouble ticket queue to identify issues that need to be addressed.
• Works through the ticket queue without intervening management direction (self-motivated).
• Proficiency in Microsoft products such as Windows desktop OS, Office Product Suite
• Resolves tickets within established SLAs.
• Raises issues that require management attention or involvement.
• Establishes and maintains high levels of customer satisfaction according to defined objectives while adhering to established policies.
• Works with system administrators and other staff to resolve support issues, escalating where appropriate.
• Participates in new installations, testing and special projects as needed.
• May spend portions of the day away from the desk when supporting users and moving equipment.
• Exhibits good communication skills, an energetic approach, and patience with customers.
• Possess a technical understanding of Information Technology Infrastructure Library (ITIL) and Information Technology Service Management (ITSM) Operations, including Service Desk, Desktop, Network, Telecommunications, Data Center, Application Support, Service Level Management, and other areas of IT Operations.
• Resolves technical problems and answers queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems.
• Diagnoses, identifies, isolates and analyzes problems utilizing historical database records.
• Route calls to product line specialists. Maintains and updates records and tracking databases.
• Alerts management to recurring problems and patterns of problems.

This position may filled at a higher level based on the qualifications listed below.

Basic Qualifications for Level 2:

High School diploma and 2 years of relevant experience; OR an Associates degree and 0 ye