PC Network Support Technician 2 - 19318 - Huntsville AL

Northrop Grumman; Huntsville (TN); On-site; USD 49,000 - 82,000; Full time

Benefits offered by this job

9/80 work schedule

Competitive healthcare

401k matching

Job summary

Northrop Grumman in Huntsville, AL is seeking a PC Network Support Technician 2 to support information system lifecycle activities on-site. Duties include ticketing, hardware relocation, diagnostics, and user support for secured networks.

The role requires communication skills, adherence to security policies, and the ability to obtain/maintain a Secret clearance. On-site duties include lifting equipment up to 50 pounds and occasional travel.

Qualifications

• Knowledge of Windows Desktop OS and Office applications.
• Ability to obtain and maintain a U.S. Government Secret security clearance.
• Meet US Government 8140 PC Network Tech IAT-2 requirements within 6 months.
• Ability to access Special Access Programs as a condition of employment.

Responsibilities

• Create and manage support tickets; review queue and ensure timely updates.
• Relocate workstations and equipment with minimal disruption.
• Provide basic diagnostics and analyze problems from records.
• Resolve technical issues via phone for hardware, software, and network systems.
• Use Active Directory to manage user/computer accounts and resets.
• Maintain inventory records for hardware assets in the tracking system.
• Support new installations and participate in projects as needed.
• Spend significant time away from the desk supporting users and moves.
• Escalate issues requiring senior attention; lift/move equipment up to 50 pounds.

Skills

Windows Desktop

Microsoft Office

Customer service

Communication

Remote deployment methods

Education

Associate’s degree or equivalent

High School diploma with 2 years experience

Tools

Active Directory

ServiceNow

JIRA

VMware VDI

Ticketing systems

Job description

RELOCATION ASSISTANCE: No relocation assistance available

CLEARANCE REQUIRED FOR START: No

CLEARANCE TYPE: Secret

TRAVEL: Yes, 10% of the Time

Description

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people’s lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation’s history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work — and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they’re making history.

At the heart of Defining Possible is our commitment to missions. In rapidly changing global security environments, Northrop Grumman brings informed insights and secure technological solutions to enable strategic objectives. We’re looking for innovators who can help us keep building on our wide portfolio of secure, affordable, integrated, and multi-domain systems and technologies that fuel those missions. By joining in our shared mission, we will support yours by expanding your personal network and developing skills, whether you are new to the field or an industry thought leader. At Northrop Grumman, you will have the resources, support, and team to do some of the best work of your career.

The Northrop Grumman CIDO Classified Solutions team is seeking a PC Network Support Technician 2

to support information system lifecycle activities. The selected candidate will be required to work on-site, full-time at our Huntsville, AL location.

The responsibilities of this role include, but are not limited to, the following:

• Exhibits good communication skills, an energetic approach, and patience with customers.

• Establishes and maintains high levels of customer satisfaction according to defined objectives while adhering to established policies.

• Under supervision, performs the following tasks as assigned.

• Creates and manages tickets for all support incidents, reviewing trouble ticket queue, ensuring timely updates, accurate documentation, and compliance to resolve tickets within established guidelines.

• Performs relocation of workstations and associated equipment for individual users or teams between campus buildings, installing and configuring equipment so operations resume with minimal disruption.

• Provide basic diagnostics, identified, isolates and analyzes problems utilizing historical records.

• Resolves technical problems and answers queries by telephone, in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems.

• Uses Active Directory or similar tools to create and unlock user/computer account, perform password resets, following all security policies and procedures

• Assist with paperwork and tasks to meet security requirements, adhering to all security regulations for installing, maintaining, and retiring PCs as related to hardware/software, and collaborates with Security to resolve classified data spillage incidents.

• Maintains accurate inventory records in the asset tracking system for all hardware assets (PCs, monitors, phones, peripherals, etc.) and updates status whenever equipment is deployed, moved, repaired, or retired.

• Possess a technical understanding of service desk and IT Operations fundamentals

• Participates in new installations, testing and special projects as needed.

• Spend significant portions of the day away from the desk supporting users and moving equipment.

• Raises issues that require senior level attention or involvement.

• Lifts and moves equipment up to 50 pounds.

Note: Due to the classified nature of the work being performed, this position does not offer any virtual or telecommute working options.

Basic Qualifications for Level 2:

• Associate’s degree and 0 years of relevant experience is required; OR High School diploma (or equivalent) and 2 years of relevant experience.

Additional Basic Qualifications :

• Knowledge of Microsoft Windows Desktop Operating Systems, Microsoft Office Product Suites, and remote deployment methods

• Candidates must have the ability to obtain and maintain a U.S. Government Secret (at a minimum) security clearance within a reasonable amount of time.

• Candidates must meet the U.S.Government 8140 requirements for a PC Network Support Tech – IAT level 2 (Security +) within 6 months of hire date.

• Candidates must have the ability to obtain, and maintain, access to Special Access Programs as a condition of continued employment

Preferred Qualifications:

• 1 years of experience with IT related hardware in a classified environment

• Active Secret, Top Secret, SCI, SAP/SAR access

• Security+ CE certification

• Proficiency in remote administration and troubleshooting of desktop PCs

• Familiarity with Active Directory, creating user and computer accounts

• Operating System Cross-platform awareness ((i.e. two or more: Windows, Linux, Solaris, OSX, UNIX, etc.)

• Knowledge of supporting a VMWare VDI (Virtual Desktop Infrastructure)

• Familiarity with ticketing systems (ServiceNow, JIRA)

We offer flexible work arrangements, phenomenal learning opportunities, exposure to a wide variety of projects and customers, and a very friendly team environment. At Northrop Grumman, we are on the cutting edge of innovation. Our diverse portfolio of programs means there are endless paths to cultivate your career. We also offer exceptional benefits/healthcare, a 9/80 work schedule, and a great 401k matching program. Come join us!

CIDO

Primary Level Salary Range: $49,100.00 - $81,800.00

The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate’s experience, education, skills and current market conditions.

Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.

The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.

Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit http://www.northropgrumman.com/EEO. U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.