PC Network Support Technician 3/4 - Roy Utah

Northrop Grumman; United States; On-site; USD 55,000 - 85,000; Full time

Job summary

Northrop Grumman is seeking a PC Network Support Technician 3/4 to provide on-site IT support at Roy, Utah. Responsibilities include ticket creation, hardware setup, AD management, and assisting with security requirements for classified data.

Qualifications vary by level, but generally require a degree or equivalent experience, Windows knowledge, and ability to obtain a Top Secret clearance. This is an on-site, full-time role with up to 10% travel and no telework.

Qualifications

• Bachelor's degree with 0 years, or Associate's with 2 years, or HS diploma with 4 years of relevant experience.
• Knowledge of Windows OS and Microsoft Office products.
• Ability to obtain and maintain a Top Secret clearance.

Responsibilities

• Create and manage support tickets and document actions taken.
• Relocate and configure workstations and related equipment.
• Provide basic diagnostics and resolve technical issues for users.

Skills

Windows OS

Active Directory

IT support

Security awareness

Hardware setup

Education

Bachelor's Degree

Associate's Degree

High School Diploma

Tools

Remote deployment tools

PC imaging tools

Job description

Northrop Grumman CIDO Classified Solutions team is seeking a PC Network Support Technician 3/4

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.

At the heart of Defining Possible is our commitment to missions. In rapidly changing global security environments, Northrop Grumman brings informed insights and secure technological solutions to enable strategic objectives. We're looking for innovators who can help us keep building on our wide portfolio of secure, affordable, integrated, and multi-domain systems and technologies that fuel those missions. By joining in our shared mission, we will support yours by expanding your personal network and developing skills, whether you are new to the field or an industry thought leader. At Northrop Grumman, you will have the resources, support, and team to do some of the best work of your career.

The Northrop Grumman CIDO Classified Solutions team is seeking a PC Network Support Technician 3/4 to support information system lifecycle activities. The selected candidate will be required to work on-site, full-time at our Roy, Utah location.

Key facts

• RELOCATION ASSISTANCE: No relocation assistance available
• CLEARANCE REQUIRED FOR START: No
• CLEARANCE TYPE: Top Secret
• TRAVEL: Yes, 10% of the Time Description

Responsibilities

• Exhibits good communication skills, an energetic approach, and patience with customers.
• Establishes and maintains high levels of customer satisfaction according to defined objectives while adhering to established policies.
• Under supervision, performs the following tasks as assigned.
• Creates and manages tickets for all support incidents, reviewing trouble ticket queue, ensuring timely updates, accurate documentation, and compliance to resolve tickets within established guidelines.
• Performs relocation of workstations and associated equipment for individual users or teams between campus buildings, installing and configuring equipment so operations resume with minimal disruption.
• Provide basic diagnostics, identified, isolates and analyzes problems utilizing historical records.
• Resolves technical problems and answers queries by telephone, in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems.
• Uses Active Directory or similar tools to create and unlock user/computer account, perform password resets, following all security policies and procedures
• Assist with paperwork and tasks to meet security requirements, adhering to all security regulations for installing, maintaining, and retiring PCs as related to hardware/software, and collaborates with Security to resolve classified data spillage incidents.
• Maintains accurate inventory records in the asset tracking system for all hardware assets (PCs, monitors, phones, peripherals, etc.) and updates status whenever equipment is deployed, moved, repaired, or retired.
• Possess a technical understanding of service desk and IT Operations fundamentals
• Participates in new installations, testing and special projects as needed.
• Spend significant portions of the day away from the desk supporting users and moving equipment.
• Raises issues that require senior level attention or involvement.
• Lifts and moves equipment up to 50 pounds.

Note: Due to the classified nature of the work being performed, this position does not offer any virtual or telecommute working options.

Basic Qualifications for Level 3

• Bachelor's Degree with 0 years of relevant experience; OR Associate's degree and 2 years of relevant experience is required; OR High School diploma (or equivalent) and 4 years of relevant experience.

Basic Qualifications for Level 2

• Bachelor's Degree with 2 years of relevant experience; OR Associate's degree and 4 years of relevant experience is required; OR High School diploma (or equivalent) and 6 years of relevant experience.

Additional Basic Qualifications

• Knowledge of Microsoft Windows Desktop Operating Systems, Microsoft Office Product Suites, and remote deployment methods.
• Candidates must have the ability to obtain and maintain a U.S. Government Top Secret (at a minimum) security clearance within a reasonable amount of time
• Candidates must meet the U.S. Government 8140 requirem