PC Hardware Customer Support Specialist

Ottawa Riverkeeper | Sentinelle de la rivière des Outaouais; Austin (TX); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Company-paid medical, dental, vision,,

401k plan with match

Wellness plan

Competitive vacation and sick time

PC discounts

Job summary

Starforge Systems is seeking a Customer Support Representative to assist customers through their order and ownership experience. You will respond to inquiries, provide shipping updates, and help with returns and billing questions while maintaining clear, friendly communication.

Role requires strong written communication, the ability to manage multiple conversations, and a willingness to learn about PC hardware and our Starforge product lineup.

Qualifications

• Strong written communication and friendly, clear responses.
• Ability to handle multiple conversations and stay organized.
• Willingness to learn PC hardware basics and Starforge product lineup.

Responsibilities

• Answer customer inquiries about orders, shipping, and billing.
• Communicate mainly via email and document interactions in the ticketing system.
• Guide customers through order modifications, returns, and account updates.
• Escalate unresolved issues with a clear summary and next steps.
• Provide general PC hardware information and identify when to involve Technical Support.

Skills

Clear written communication

Customer service

Ticketing system familiarity

Product knowledge

Education

High school diploma

Tools

Ticketing system

Job description

Starforge Systems is seeking a Customer Support Representative to assist customers through their order and ownership experience. You will respond to inquiries, provide shipping updates, and help with returns and billing questions while maintaining clear, friendly communication.

Role requires strong written communication, the ability to manage multiple conversations, and a willingness to learn about PC hardware and our Starforge product lineup.