PC/Computer Technician

Jobtailor; Washington (District of Columbia); On-site; USD 65,000 - 80,000; Full time

Job summary

Jobtailor is seeking an IT Support Specialist in Washington, DC to deploy and support desktops, laptops, and mobile devices in an enterprise environment.

You will assist with office moves, provide end-user support for MS Office 365, and help configure devices, with a focus on customer service and security clearance readiness. This role requires independent work and strong organizational skills.

Qualifications

• 5 years' experience performing similar duties.
• Ability to work independently, stay organized and multi-task.
• Maintain professional bearing and strong customer service.
• Working knowledge of desktop imaging, end user support and hardware repair for Windows & Apple computers.
• Support for mobile devices, printers and warranty coordination.
• Ability to obtain Public Trust security clearance.
• Familiarity with Active Directory for account management and password resets.
• A+ certification (desired).
• Familiarity with Windows 10/11, macOS, AirWatch MDM and MS Office 365 (desired).
• College graduate or trade school (desired).

Responsibilities

• Perform technical support including new computer deployment and end user support.
• Troubleshoot network connectivity issues.
• Assist with office moves involving computer disconnect/reconnect.
• Provide How-To assistance for MS Office 365 for new users.
• Configure and deploy mobile devices in an enterprise environment.

Skills

Independent work

Customer service

Multitasking

Professional bearing

Public Trust clearance readiness

Education

A+ certification (desired)

College graduate or trade school (desired)

Tools

Active Directory

AirWatch MDM

MS Office 365

Windows 10/11

Mac OS

Printer hardware

Job description

Responsibilities

• Perform a variety of technical support functions including new computer deployment, end user support, and troubleshooting network connectivity issues.
• Assist with office moves involving disconnect and reconnect of customer computers.
• Provide ‘How to’ assistance for MS Office 365 applications for new users.
• Follow standard procedures to configure and deploy mobile devices in an enterprise environment.

Requirements

• 5 years' experience performing similar duties
• Ability to work independently, stay organized and multi-task
• Maintain professional bearing and strong customer service in challenging situations
• Requires working knowledge of desktop computer imaging, end user support and hardware repair for Windows and Apple computers and laptops
• Activation and end user support for mobile devices, network printer support, and warranty coordination for HP and other makes of printers and multi-function devices
• Ability to obtain and/or maintain Public Trust security clearance
• Familiarity with Active Directory to create/manage computer objects and perform password resets/account unlocks
• A+ recent certification (desired)
• Familiarity with Windows 10/11, recent Mac OS, Windows Active Directory, AirWatch MDM for mobile devices, MS Office 365 (desired)
• College graduate or equivalent industry specific trade school (desired)