PC Case Manager

JEWISH FAMILY SERVICES OF WASHTENAW COUNTY INC; Ann Arbor (MI); On-site; USD 45,000 - 60,000; Full time

Job summary

Jewish Family Services of Washtenaw County Inc. is seeking a Case Manager to provide intensive case management and lead group programming for refugee services clients.

The role involves coordinating programming, supervising interns, and ensuring timely reporting, with a strong emphasis on counseling techniques, group dynamics, and inter-personal collaboration. Candidates should have a Bachelor's in Social Work (LL/LBSW) or related field, with experience in group programming and refugee services.

Qualifications

• Bachelor’s degree in Social Work (LL/LBSW) or related field or equivalent experience.
• Experience in group programming.
• Strong knowledge of counseling techniques and group dynamics.
• Excellent interpersonal and communication skills.
• Experience supervising and mentoring interns preferred.
• Knowledge of refugee populations or community service experience advantageous.

Responsibilities

• Provides intensive case management and group programming to refugee services clients.
• Coordinate and facilitate group programming activities to meet clients’ needs.
• Supervise and mentor interns within the organization.
• Ensure all program requirements are met and timely reports are submitted.
• Connect clients to external/internal resources to meet goals.
• Maintain client records and documentation across data management systems.

Skills

Counseling techniques

Group dynamics

Interpersonal communication

Time management

Education

Bachelor's degree in Social Work (LL/LBSW) or related field

Tools

Apricot

Unicentric

Data management systems

Job description

Purpose/Scope of ResponsibilityTo provide intensive case management and group programming to refugee services clients per guidelines of the Preferred Communities, Ukrainian Initial Services, Refugee Entrant Program, and Afghan Supplemental assistance grants. (https://www.acf.hhs.gov/orr/programs/refugees/rph).The Case Manager will play a crucial role in coordinating and facilitating group programming activities for our clients while also providing supervision and mentorship to interns within our organization. This position requires a strong understanding of counseling techniques, group dynamics, and the ability to work collaboratively with a diverse range of clients and colleagues.Essential Duties and ResponsibilitiesEnsures that all Preferred Communities program requirements are met on time.Collaborate with Preferred Communities Program Manager to ensure all reports (monthly, quarterly, annual) are completed and submitted in a timely manner.Provides intensive case management, including assessment, cultural orientation, daily interaction with clients and follow up.Facilitate and coordinate group programming activities designed to meet the unique needs of our clients.Conduct assessments to identify clients' group program preferences and needs and monitor and evaluate the effectiveness of group programs, making necessary adjustments for improved outcomesAssess and create service plans with clients by obtaining relevant history, collecting and evaluating information, and providing appropriate referrals as needed.Works closely with clients on barrier removal, one-on-one and/or in group settings.Maintains client-related documentation standards by preparing and completing in a timely manner all required records and reports for all assigned clients in all data management systems (Computerized case notes, Apricot and Unicentric documentation, etc.).Maintains professional and technical knowledge by attending agency in-service programs, educational workshops, state and national trainings and conferences, reviewing professional publications and establishing personal networks.Connect clients to external and internal resources to meet individual goals.Bachelor’s degree in Social Work (LL/LBSW) or a related field, and/or equivalent experience.Experience in group programming.Strong knowledge of counseling techniques and group dynamics.Excellent interpersonal and communication skills.Experience in supervising and mentoring interns is a preferred.Strong organizational and time management skills.Commitment to maintaining client confidentiality and ethical standards.Knowledge of refugee populations and/or community service experience is advantageousComputer competencyExcellent written and oral communication skillsExcellent data management and organizational skillsLanguage proficiency in Arabic, Spanish, Swahili, and/or Pashto is preferred but not required