Director of Application Support

Lake Michigan Credit Union; Town of Glenwood (WI); Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Weekly pay

Health coverage

Tuition reimbursement

Paid parental leave

Job summary

Lake Michigan Credit Union is seeking a Director of Application Support to lead enterprise applications, shape roadmaps, and drive efficiency. You will manage a skilled Application Services team, aligning technology with business goals and delivering high-value solutions.

The role emphasizes Agile practices, collaboration with business units, and strategic technology planning, with a hybrid work model based in Grand Rapids, MI. Join a large credit union renowned for member-focused service.

Qualifications

• Bachelor's degree or equivalent in IT, CS, business, or related field.
• 8+ years delivering, supporting, or implementing enterprise software apps.
• 5+ years leading technical teams with a coaching mindset.

Responsibilities

• Lead and develop the Application Services team, including staffing, performance management, and growth initiatives.
• Oversee selection, implementation, optimization, and ongoing support of enterprise software to meet business needs.
• Champion Agile and iterative delivery to boost collaboration and value.
• Partner with business units to assess feasibility, support testing, and enable successful solutions.
• Develop and maintain application roadmaps, upgrade schedules, and technology strategies.
• Evaluate emerging tech like AI and automation to improve operations and UX.
• Monitor performance, drive improvements, and resolve issues and disruptions.
• Manage vendor relationships, budgets, compliance, and business continuity.

Skills

Leadership

Agile

Stakeholder management

Strategic thinking

Education

Bachelor's degree in IT/CS/business

Tools

ERP systems

Cloud platforms

SQL

Job description

Primary Location: Grand Rapids, MI Employee Status: Full-Time Workplace Type: Hybrid

Who we are:

At LMCU, you'll find more than just a job - discover a fulfilling career where your contributions truly matter. Join our talented team at Lake Michigan Credit Union and discover the difference an employer who puts people first can make in your career and life.

About this position:

LMCU is seeking a strategic and innovative Director of Application Support to lead the support, optimization, and strategic direction of enterprise applications that drive business success. This position oversees application support teams, partners with business leaders to align technology solutions with organizational goals, and develops long-term application roadmaps that improve efficiency, scalability, and user experience.

What you’ll do:

• Lead, develop, and mentor the Application Services team, overseeing staffing, performance management, training, and professional development initiatives.
• Direct the selection, implementation, optimization, and ongoing support of software applications to ensure alignment with business goals and operational needs.
• Champion Agile methodologies and iterative delivery practices that improve collaboration, prioritization, responsiveness, and overall business value.
• Partner with business units to provide application expertise, conduct feasibility assessments, support testing efforts, and guide successful solution implementations.
• Develop and maintain application roadmaps, upgrade schedules, and technology strategies that align with organizational priorities and future business needs.
• Evaluate emerging technologies, including artificial intelligence and automation, to identify opportunities that enhance operational efficiency and user experience.
• Monitor application performance, drive continuous improvement efforts, and ensure timely resolution of application issues and service disruptions.
• Manage vendor relationships, departmental budgets, compliance requirements, and business continuity planning to support reliable and effective application services.

What you’ll bring:

• Bachelor’s degree in Information Technology, Computer Science, Business, or a related field.
• 8+ years of experience supporting, managing, or implementing enterprise software applications.
• 5+ years of leadership experience overseeing technical teams.
• Experience building strong partnerships with business stakeholders and translating business needs into technical solutions.
• Knowledge of Agile methodologies, application lifecycle management, and technology governance practices.
• Experience with application strategy, roadmap development, and portfolio management.
• Strong analytical, problem-solving, communication, and relationship-building skills.
• Experience evaluating and leveraging emerging technologies, including AI and automation, preferred.

What you’ll get:

• All Employees: weekly pay and retirement savings options.
• Full Time Employees: comprehensive health coverage including medical (with prescription), dental, vision, HSA match, paid parental leave, and tuition reimbursement.

To see a full list of our benefit offerings, check out this helpful guide!

Have additional questions about the role? Email the Talent Acquisition Team at: [e-mail].

LMCU is an Equal Opportunity Employer Lake Michigan Credit Union is fundamentally different than a bank, both in our structure and mission. Our goal has always been to do what is best for our members. This approach guides every decision we make and every service we offer. As a credit union, our goal isn’t to generate profits for shareholders, it’s to improve the lives of our members. LMCU is consistently rated in the top ten in the nation for Return of the Member by Callahan & Associates, meaning we give back more to our members in the form of higher rates when they save and lower rates when they borrow. At LMCU, the emphasis on delivering real value to our members has been job one, since day one. As one of the largest credit unions in the nation for several years running, LMCU has earned many awards and accolades such as inclusion as one of the 101 Best and Brightest Companies to Work For Nationally and being recognized by Forbes as a Great Place to Work. As an employee, you'll enjoy a stimulating, professional atmosphere, supported by the latest technology, training, and development. We recognize that a healthy balance between work, home life, and play is essential to our employees and our success. We offer a friendly, respectful and inclusive work environment, fun employee activities and rewarding community involvement opportunities. You’ll love working here at Lake Michigan Credit Union! LMCU is an Equal Opportunity Employer