PBX - Telephone Operator (Seasonal)

Hyatt Hotels Corporation; Cambridge (MD); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading hospitality company as a PBX Telephone Operator at Hyatt Regency Chesapeake Bay. This seasonal role involves managing incoming calls, providing guest information, and ensuring excellent customer service. Enjoy competitive pay and various benefits, including health insurance and growth opportunities.

Benefits

Health Benefits

Free and discounted room nights

Discounts on food and beverage

Paid time off

401(k) matching

Tuition reimbursement

Qualifications

• Desire to satisfy guest needs in a fast-paced environment.
• Refined verbal communication skills.
• Customer service experience preferred.

Responsibilities

• Answer and direct all incoming calls promptly and courteously.
• Provide accurate information about hotel services.
• Maintain guest confidentiality and adhere to data privacy standards.

Skills

Communication

Customer Service

Typing

Job description

Hyatt is a place of learning – similar to a university. The company offers many opportunities for professional and personal growth.

Location: Hyatt Regency Chesapeake Bay Golf Resort, Spa and Marina

Position Duration: This seasonal position will end October 2025.

At Hyatt, we believe our guests choose Hyatt because of our caring and attentive associates who focus on providing efficient service and meaningful experiences.

This role involves answering incoming calls to the resort. Candidates should have good typing skills, a pleasant attitude, and excellent phone demeanor. The PBX Telephone Operator must handle a high volume of calls efficiently and be comfortable answering questions about the hotel.

What You’ll Do:

• Answer and direct all incoming calls promptly and courteously, including guest, internal, and external calls.
• Provide accurate information about hotel services, hours of operation, local area, and directions.
• Process wake-up calls and deliver messages accurately and timely.
• Maintain an updated directory of employees, departments, and contacts.
• Respond to emergency calls and coordinate with security or relevant personnel.
• Maintain guest confidentiality and adhere to data privacy standards.
• Relay guest requests to appropriate departments and follow up to ensure satisfaction.
• Monitor PBX equipment operation and report issues to IT or management.
• Keep logs of emergency calls, complaints, and relevant information.
• Provide excellent customer service to enhance the guest experience.
• Assist with other front office duties as needed.

Note: Responsibilities may expand as needed.

Why Choose Hyatt?

We offer:

• Competitive Salary: $15.50 - $16.25/hour
• Health Benefits: Medical, dental, and vision insurance starting after 30 days
• Free and discounted room nights
• Friends & family rates at Hyatt properties
• Discounts on food and beverage
• Exclusive savings on tech, wellness apps, and more
• Work-Life Balance: Paid time off, including new child leave
• Retirement Support: 401(k) matching (up to 4%) and employee stock purchase plan
• Growth Opportunities: Tuition reimbursement and training programs
• Everyday Conveniences: Meal credits for employees

Hyatt offers an environment demanding excellence with rewarding opportunities for career growth and development. If you're ready for this challenge, we want to hear from you.

Click here to experience a ‘day in the life’ at a full-service hotel via our virtual reality experience.

Qualifications:

• Desire to satisfy guest needs in a fast-paced environment
• Refined verbal communication skills
• Ability to sit for long periods
• Flexible schedule, including weekends and holidays
• Proficiency in basic computer skills
• Customer service experience preferred

Equal Opportunity Employer: All qualified candidates will receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Other Hyatt locations include:

• Miraval Arizona Resort and Spa | Tucson, AZ
• The Seabird Ocean Resort and Spa | Oceanside, CA

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