MERCHANDISE STOCK ASSOCIATE - Full Time, $29.17/Hour

Disney Live Entertainment; Kapolei (HI); On-site; USD 34,000 - 47,000; Full time

Benefits offered by this job

Healthcare coverage

Tuition assistance

Free lunch

Free parking

Theme park admission

Job summary

Disney Live Entertainment is seeking a Merchandise Cast Member at Aulani, a Disney Resort & Spa in Hawaii. The role involves assisting in multiple themed merchandise locations, delivering exceptional guest experiences, and supporting events and pop-up locations to bring magic to guests.

Responsibilities include greeting guests, processing transactions, and assisting with personalization services and stock management.

Qualifications

• Guest-focused retail experience or willingness to learn guest service excellence.
• Ability to engage with guests, upsell opportunities and provide friendly service.
• Basic math and transaction accuracy for cash handling.

Responsibilities

• Enhance the guest experience through strong product awareness and proactive selling.
• Guest Service – engage guests, offer options, and guide them to purchases.
• Greeter – welcome guests and provide directions and information as needed.
• Retail Agent – process merchandise transactions following POS procedures.
• Pin Trader/Hat/Leather Personalization – assist with customization requests as applicable.
• Grocery Delivery – assist in delivering items to guest rooms when required.
• Stock Receiver – receive and prepare stock for floor placement.
• Stock Runner – organize and replenish stock to maintain display standards.

Skills

Guest services

Cash handling

Sales

Product knowledge

Tools

POS systems

Job description

Job Summary:

Come and join the magic with Aulani, A Disney Resort and Spa!

• 100% full coverage of healthcare for you and your eligible dependents
• Tuition paid upfront at network schools
• Free lunch
• Free parking
• Free theme park admission and much more!

Assist in the daily operations of one or more of the following highly themed Merchandise locations at Aulani, A Disney Resort & Spa. Apply to this position to be considered for a Merchandise Cast Member!

K’’'s Store – Located near the lobby, this is a convenient place for our guests to purchase groceries, sundries and vacation essentials for the whole ’ohana. Merchandise at this location features artisanal island delights that tell the story of Aulani Resort and its celebration of Hawaiian culture.

Hale Manu – Located near the lobby, this upscale boutique allows guests to discover high-end fashion and island flair. From authentic Hawaiian-made products and gifts to jewelry and designer sunglasses, our guests are bound to leave with something luxurious.

The Lava Shack – This convenient poolside shop offers swimwear, beach toys, snacks, beverages, and more.

Special Events, Pop-Up Locations & Carts – Whether its vending merchandise outside on the beach, setting up and breaking down “Pop-Up” locations, or interacting with our guests underneath the stars during ’Ohana Movie Nights, these mobile shops are examples of how we bring magic to our guests!

Responsibilities:

• Enhance the guest experience during their stay through strong product awareness, proactive selling techniques and a positive demeanor. Be prepared to work both indoors and outdoors supporting either a retail location or a merchandise cart.
• Guest Service – Proactively approaches all guests and offers options while increasing revenue opportunities.
• Greeter – Greet and thank each guest as they enter and exit the location; assist with directions, event schedules, provide samples, and other information requested by guests as necessary.
• Retail Agent – Process merchandise transactions following proper POS procedures; select locations may have you selling bottled liquor.
• Pin Trader/Hat/Leather Personalization – Share pin trading knowledge, embroider guest names on hat products purchased, and engrave guest names on pre-determined leather items.
• Grocery Delivery – Responsible for overall delivery of grocery items to all Guest rooms throughout the Resort.
• Stock Receiver – Unloads and processes both hard-line and soft-line product by demonstrating the ability to meet and/or exceed productivity standards. Demonstrate working knowledge and application of producing product to floor-ready visual standards.
• Stock Runner – Responsible for straightening and detailing product by zone, accurately identifying out-of-stock product by utilizing the merchandise handheld, accurately picking product via merchandise stockroom, successfully communicate out-of-stocks via logistics board and fulfill product to the sales fixture by demonstrating the ability to meet and/or exceed productivity standards. This process will occur throughout the day.

Basic Qualifications:

• Follow Open/Close procedures for cashiering role, including, but not limited to counting out and balancing of funds at beginning and end of shifts.
• Follow proper cash handling procedures.
• Adhere to loss prevention guidelines.
• May also be asked to work in specialized areas, as needed, additional training required.

Preferred Qualifications:

• Basic mathematical skills are necessary.
• Sales experience helpful, and/or feeling comfortable with suggestive selling.
• Knowledge of Hawaiian/Japanese language preferred.

Additional Information:

SCHEDULE AVAILABILITYFull Time - Full availability is required seven (7) days per week, including early mornings, late nights, weekends, and holidays.

Keyword: Aulani Casting, aulanicasting

The pay rate for this role in Hawaii is $29.17 per hour.

Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered.

To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.