PBX Operator| Sheraton Raleigh

PM Hotel Group; Raleigh (NC); On-site; USD 28,000 - 36,000; Full time

Job summary

A leading hotel company is seeking a PBX Operator to manage communication at the front office. Responsibilities include answering calls, coordinating emergency communications, and providing assistance as needed. This vital role requires professionalism and excellent customer service skills, along with flexible availability for various shifts.

Benefits

Hotel and F&B discounts

Excellent pay

Qualifications

• Customer service experience preferred (3-6 months).
• Professional and positive communication style.

Responsibilities

• Answer telephone calls promptly and greet callers.
• Act as dispatcher for security and property operations.
• Input wake-up call information into the automated system.

Skills

Communication

Customer Service

Education

High School diploma or equivalent

Job description

You will be at the center of the hotel's universe—the front office. As the PBX Operator, you’ll be at the center of all hotel communications, coordinating all communication channels. Your responsibilities include assisting with external and internal calls, and facilitating emergency procedures, playing a vital role in the hotel’s communication network.

Here are some of your daily tasks:

1. Promptly answer telephone calls and greet callers with a positive and clear voice.
2. Receive wake-up call information and input it into the automated wake-up system.
3. Act as dispatcher for security, guest services, and property operations associates. Provide timely information via paging system and two-way radios in response to emergencies and guest requests.
4. Redirect calls as needed.

Qualifications:

High School diploma (or equivalent) is required, along with preferably three to six months of customer service experience. Most importantly, you must communicate with guests and associates in a professional and positive manner at all times.

Work Schedule:

Be prepared to accommodate varying schedules including nights, weekends, and holidays. In return, we offer excellent pay, hotel and F&B discounts, and the opportunity to be part of an innovative and growing hotel company.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is committed to complying with federal employment laws and provides all applicants with their rights under these laws. For more information, please review the "Know Your Rights" notice from the Department of Labor.