PBX Operator| Sheraton Raleigh

PM Hotel Group; Raleigh (NC); On-site; USD 28,000 - 38,000; Full time

Job summary

Join a leading hospitality group as a PBX Operator at the Sheraton Raleigh. You'll be the heart of our hotel's communication, managing calls, facilitating emergency procedures, and ensuring excellent guest service. If you have a high school diploma and customer service experience, apply now for a rewarding career with opportunities to grow.

Benefits

Hotel discounts

Food & Beverage discounts

Career growth opportunities

Qualifications

• Three to six months of customer service experience preferred.
• Ability to communicate professionally and positively.

Responsibilities

• Answer telephone calls and greet callers with a positive voice.
• Act as dispatcher for emergencies and guest requests.
• Receive and input wake-up call information.

Skills

Communication

Customer Service

Education

High School diploma or equivalent

Job description

Join to apply for the PBX Operator | Sheraton Raleigh role at PM Hotel Group.

4 days ago Be among the first 25 applicants.

What You’ll Do:

You will be at the center of the hotel's universe—the front office. As the PBX Operator, you’ll coordinate all hotel communications, assisting with external and internal calls, and facilitating emergency procedures. Your role is vital to the hotel’s communication network.

Here are some of your daily responsibilities:

• Promptly answer telephone calls and greet callers with a positive and clear voice.
• Receive wake-up call information and input it into the automated wake-up system.
• Act as dispatcher for security, guest services, and property operations associates, providing timely information via paging system and two-way radios during emergencies and guest requests.
• Redirect calls as needed.

Where You’ve Been:

We’re looking for someone with a High School diploma (or equivalent) and preferably three to six months of customer service experience. Most importantly, you communicate professionally and positively with guests and associates at all times.

When You’re Here:

Be prepared to accommodate varying schedules, including nights, weekends, and holidays. In return, we offer excellent pay, hotel discounts, F&B discounts, and the opportunity to grow with an expanding hotel company.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Administrative

Industries

• Hospitality