PBX Operator - Guest Services

kalaharijobs; Wisconsin Dells (WI); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

401(k) matching

Paid time off

Holiday compensation

Health, dental, and vision coverage

Employee discounts

Education assistance

Job summary

Kalahari Resorts & Conventions in Wisconsin Dells is seeking a Telephone Operator to deliver attentive, courteous service to guests over the phone during check-in/check-out and throughout their stay.

In this role you will manage calls, relay information accurately, and coordinate requests with departments, supporting a friendly, efficient guest experience. The position supports a culture built on Lead with Love and exceptional hospitality.

Qualifications

• Previous customer service experience preferred.
• Hospitality or related experience helpful.
• Computer experience required.

Responsibilities

• Distribute guest requests to proper departments.
• Provide friendly, service-oriented encounters with guests and staff.
• Obtain information for room, cabana, and bungalow reservations and quote rates.
• Be aware of all rates, packages, and promotions.
• Maintain PBX console operation and ensure standards are met.

Skills

Customer Service

Hospitality

Computer Skills

PBX System

Tools

PBX Console

Job description

Help Deliver the Kalahari Experience

At Kalahari Resorts & Conventions, we don't just create vacations - we craft unforgettable experiences. Home to America's Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting-edge convention centers that redefine hospitality. But we're more than a resort. As a family-owned company, our Promise is simple: Lead with Love. This means caring deeply for our guests, associates, and communities - treating people like family, giving back generously, and creating spaces where everyone feels valued. Through our partnership with charity: water, we're also committed to bringing clean water to one million people in Africa.

Telephone Operator - PBX

Kalahari Resorts & Conventions is seeking a Telephone Operator. In this role, you will be responsible for providing attentive, courteous, and efficient service to all guests over the telephone; during check-in and at check-out, while maximizing room revenue and occupancy. As part of our leadership team, you'll embody our Promise to Lead with Love - guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. You'll enhance the guest experience by promptly and professionally handling calls, providing accurate information, and efficiently directing requests to the appropriate departments. You will support associates by ensuring smooth communication flow and helping teams respond quickly to guest needs.

Key Responsibilities

• Ensure all guest requests are distributed to the proper departments.
• Approach all encounters with guests and associates in a friendly, service-oriented manner.
• Obtain all necessary information when taking room, cabana, and bungalow reservations and follow the rate-quoting scenario.
• Be aware of all rates, packages, and promotions at the resort.
• Maintain proper operation of the PBX console and ensure that all standards are met, if applicable.

Why You'll Love This Job:

• Opportunities for career growth and development!
• A fun, energetic work environment with prizes, games, and team events.
• Flexible full-time or part-time hours are available year-round.
• Commission Structure

What We're Looking For

• Previous customer service experience preferred.
• Previous hospitality or related experience helpful.
• Computer experience required.

A Sampling of Our Benefits

Our team enjoys a comprehensive benefits package, including:

• Career growth opportunities with promotion from within
• 401(k) matching, paid time off, and holiday compensation
• Health, dental, and vision coverage for full-time associates
• Employee appreciation events, discounts, and perks at all resorts
• Education assistance programs to help advance your career

Be Part of Something Extraordinary

At Kalahari, we believe the best leaders Lead with Love - because love builds trust, inspires growth, and creates experiences that last a lifetime. That's why we're proud to be recognized by Forbes as one of America's Best Midsize Employers, America's Best Employers for Women, and by USA TODAY as the #1 Best Indoor Water Park.

Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you're delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact.

Wisconsin Dells, WI | Sandusky, OH | Pocono Manor, PA | Round Rock, TX | Spotsylvania County, VA

Kalahari Resorts & Conventions is an Equal Opportunity Employer.