PBX Operator

Crescent Hotels & Resorts; City of White Plains (NY); On-site; USD 29,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

Excellent benefits for associates and/

RSP/401K matching

Flexible scheduling

Discounts at Crescent properties

Marriott Hotel Discount

Spa and restaurant discounts

Job summary

Crescent Hotels & Resorts is seeking a guest service superstar to join our At Your Service team in New York City. You will be the first point of contact for our guests by telephone, delivering friendly, efficient service to maintain the highest standards.

We offer health/wellness programs, learning and development, and travel discounts for you and your family as part of our comprehensive benefits. Salary ranges are stated as hourly in NYC and New York locations, with compensation dependent on

Qualifications

• Team player with strong collaboration skills.
• Attention to detail to ensure accuracy in guest requests.
• Enthusiastic attitude and a proactive service mindset.
• Dedicated to delivering exceptional guest experiences.

Responsibilities

• You will answer incoming calls from guests, both external and in-house.
• Communicate guest needs to the appropriate department and follow up to ensure requests are handled.
• Take room service orders; handle guest complaints, researching and negotiating effective solutions.
• Listen and extend assistance to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.

Skills

Team Player

Detail Oriented

Enthusiastic

Dedicated

Job description

Description

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are looking for our next great team member to join us on our front office team. We are committed to providing you with:

• Highly competitive wages
• An exceptional benefit plan for eligible associates & your family members
• RSP/401K matching program for eligible associates
• Flexible scheduling to allow you to focus on what is important to you.
• Discounts with our Crescent managed properties in North America for you & your family members
• Marriott Hotel Discount
• Discount at Spa and Red Horse Restaurant

Here is what you will be doing each day:

• You will answer incoming calls from guests, both external and in-house
• Communicate guest needs to the appropriate department and follow up to ensure that requests have been handled
• Take room service orders; field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results.
• Listen and extend assistance to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.

Does this sound like you?

Do you enjoy talking to others and making their day better? Do you like a fast-paced environment?

We are looking for guest service superstars to join our At Your Service team! In this role, you will be the first point of contact for our guests reaching out by telephone. Your friendly voice and efficient service will help maintain the highest standards of service.

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

For applicants who will be working in NYC, the anticipated compensation range for the position is $25.74 per hour; for applicants who will be working in New York, the anticipated compensation range for the position is $25.74 per hour. The salary offered to a successful candidate will be dependent on several factors that may include but are not limited to years of experience within the job, years of experience within the required industry, education, work location, etc. Crescent Hotels is a multi-state employer and the salary ranges indicated herein may not reflect positions that work only in other states.

Qualifications

Behaviors

• Team Player: Works well as a member of a group (Required)
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well (Required)
• Enthusiastic: Shows intense and eager enjoyment and interest (Required)
• Dedicated: Devoted to a task or purpose with loyalty or integrity (Required)

Motivations

• Required Self-Starter: Inspired to perform without outside help
• Required Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Crescent Hotels & Resorts