The Opus, Westchester-PBX Operator AM/PM/Overnight Shift-Temporary

Crescent Hotels & Resorts; City of White Plains (NY); On-site; USD 29,000 - 42,000; Full time

Benefits offered by this job

Highly competitive wages

Exceptional benefit plan for eligible

RSP/401K matching

Flexible scheduling

Discounts at Crescent properties

Spa and Red Horse Restaurant discounts

Job summary

Crescent Hotels & Resorts is seeking a Front Office teammate for the Opus in White Plains, NY. This on-site position handles guest inquiries, coordinates with departments, and resolves issues to ensure a high-quality guest experience.

Competitive wages and benefits are offered as part of our team-focused culture. Responsibilities include answering calls, relaying guest needs, handling room service orders, and resolving complaints.

Qualifications

• Team Player; Detail Oriented; Enthusiastic; Dedicated; Self-Starter; Ability to Make an Impact

Responsibilities

• You will answer incoming calls from guests, both external and in-house
• Communicate guest needs to the appropriate department and follow up to ensure that requests have been handled
• Take room service orders; field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results.
• Listen and extend assistance to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.

Job description

The Opus, Westchester-PBX Operator AM/PM/Overnight Shift-Temporary

Job Category: Ops - Hourly Non Mgmt

Requisition Number: THEOP044412

• Posted : October 28, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Opus Hotel White Plains
3 Renaissance Sq
White Plains, NY 10601, USA

• Pay or shift range: $1 USD to $25.74 USD The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are looking for our next great team member to join us on our front office team. We are committed to providing you with:

• Highly competitive wages
• An exceptional benefit plan for eligible associates & your family members
• RSP/401K matching program for eligible associates
• Flexible scheduling to allow you to focus on what is important to you.
• Discounts with our Crescent managed properties in North America for you & your family members
• Discount at Spa and Red Horse Restaurant

Here is what you will be doing each day:

• You will answer incoming calls from guests, both external and in-house
• Communicate guest needs to the appropriate department and follow up to ensure that requests have been handled
• Take room service orders; field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results.
• Listen and extend assistance to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.

Does this sound like you?

Do you enjoy talking to others and making their day better? Do you like a fast-paced environment?

We are looking for guest service superstars to join our At Your Service team! In this role, you will be the first point of contact for our guests reaching out by telephone. Your friendly voice and efficient service will help maintain the highest standards of service.

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

For applicants who will be working in NYC, the anticipated compensation range for the position is $25.74 per hour; for applicants who will be working in New York, the anticipated compensation range for the position is $25.74 per hour. The salary offered to a successful candidate will be dependent on several factors that may include but are not limited to years of experience within the job, years of experience within the required industry, education, work location, etc. Crescent Hotels is a multi-state employer and the salary ranges indicated herein may not reflect positions that work only in other states.

Qualifications

Behaviors

Required

Team Player

Team Player

Works well as a member of a group

Detail Oriented

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Enthusiastic

Shows intense and eager enjoyment and interest

Dedicated

Dedicated

Devoted to a task or purpose with loyalty or integrity

Motivations

Required

Self-Starter

Self-Starter

Inspired to perform without outside help

Ability to Make an Impact

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.