PBX Operator

Mercy Medical Center, Baltimore, MD; Baltimore (MD); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Health benefits

401(k) retirement plan

Paid time off

Tuition reimbursement

Mental health resources

Disability benefits

Employee discounts

Rewards & recognition program

Job summary

Mercy Medical Center in Baltimore is seeking a PBX Operator to be the welcoming first point of contact, handling calls, paging, and message relay for physicians with accuracy and courtesy.

Responsibilities include monitoring life safety codes, paging operations, and assisting with pager provisioning, using hospital phone and paging systems daily.

Qualifications

• Must possess a high school diploma or GED.
• Prefer two years of switchboard experience.
• Must possess computer/PC skills; general word processing and keyboard skills.

Responsibilities

• The PBX Operator creates an exceptional first impression of Mercy Medical Center in all interactions.
• Answers calls directed to the Mercy Operator from internal and external callers, within 3 rings as described in the customer service protocol.
• Transfer callers to correct destination.
• Take and relay messages for physicians appropriately, including digital and/or alpha paging.
• Monitors alarms, process life safety codes and other emergency plans.
• Provides overhead paging services.
• Assists with the provisioning and replacement of pagers.
• Demonstrate the ability to effectively use department hardware and software.

Skills

Customer service

Communication

Multitasking

Education

High school diploma or GED

Tools

PBX system

Computer skills

Job description

Join Our Team at Mercy Medical Center – Now Hiring a PBX Operator!

Summary

Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023-2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi-time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025. As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive. If you're passionate about maki

Responsibilities

• The PBX Operator creates an exceptional first impression of Mercy Medical Center in all interactions.
• Answers calls directed to the Mercy Operator from internal and external callers, within 3 rings as described in the customer service protocol.
• Transfer callers to correct destination.
• Take and relay messages for physicians appropriately, including digital and/or alpha paging.
• Monitors alarms, process life safety codes and other emergency plans.
• Provides overhead paging services.
• Assists with the provisioning and replacement of pagers.
• Demonstrate the ability to effectively use department hardware and software.

Requirements

• Must possess a high school diploma or GED
• Prefer two years of switchboard experience.
• Must possess computer/PC skills; general word processing and keyboard skills, including PC mouse, are required.

Min

USD $17.83/Hr.

Max

USD $26.75/Hr.

Salary Information

Compensation decisions are made in alignment with internal equity, role scope, and market data to ensure fair and consistent pay practices. Most new hires are typically placed within the lower to mid-portion of the range; offers above that level are reserved for candidates with advanced or highly specialized qualifications.

Benefits

Benefits Eligibility is based on your scheduled FTE status and Job Category

• Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
• 403(b) retirement plan with generous company match and “catch up” provision
• Paid Time Off (PTO) & company paid holidays
• Tuition reimbursement
• Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
• Employer paid Short & Long Term Disability benefits for eligible employees
• Voluntary Benefits
• Discounts on auto & home insurance and Verizon plans
• Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values

EEO Statement

Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.