PBX Operator

Stella Maris; Baltimore (MD); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Health benefits

403(b) retirement plan

Paid Time Off

Tuition reimbursement

Employee wellness resources

Job summary

Mercy Medical Center in Baltimore is seeking a PBX Operator to manage incoming calls, transfer callers, and relay messages for physicians with fast, accurate handling. You will also support paging, paging devices, and life-safety communications, ensuring reliable coverage across the campus.

The role requires a high school diploma or GED and preferred two years of switchboard experience, plus solid PC skills for daily operations in a clinical setting.

Qualifications

• Must possess computer/PC skills; general word processing and keyboard skills, including PC mouse, are required.
• Prefer two years of switchboard experience.

Responsibilities

• Answer calls directed to the Mercy Operator within 3 rings and transfer callers to the correct destination.
• Take and relay messages for physicians, including digital and/or alpha paging.
• Monitor alarms and life safety codes; support emergency plans and overhead paging services.
• Assist with provisioning and replacement of pagers; demonstrate safe use of department hardware and software.

Skills

Switchboard experience

Computer/PC skills

Education

High School Diploma or GED

Job description

Summary

Join Our Team at Mercy Medical Center - Now Hiring a PBX Operator!

Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023-2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi-time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025.

As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive. If you're passionate about making a meaningful impact through your work and contributing to a mission of compassionate care, we invite you to apply today and join our Mercy family.

Responsibilities

The PBX Operator creates an exceptional first impression of Mercy Medical Center in all interactions. Answers calls directed to the Mercy Operator from internal and external callers, within 3 rings as described in the customer service protocol. Transfer callers to correct destination. Take and relay messages for physicians appropriately, including digital and/or alpha paging. Monitors alarms, process life safety codes and other emergency plans. Provides overhead paging services. Assists with the provisioning and replacement of pagers. Demonstrate the ability to effectively use department hardware and software.

Min USD $17.83/Hr. Max USD $26.75/Hr. Salary Information Compensation decisions are made in alignment with internal equity, role scope, and market data to ensure fair and consistent pay practices. Most new hires are typically placed within the lower to mid-portion of the range; offers above that level are reserved for candidates with advanced or highly specialized qualifications.

Benefits

Benefits Eligibility is based on your scheduled FTE status and Job Category

• Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
• 403(b) retirement plan with generous company match and "catch up" provision
• Paid Time Off (PTO) & company paid holidays
• Tuition reimbursement
• Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
• Employer paid Short & Long Term Disability benefits for eligible employees
• Voluntary Benefits
• Discounts on auto & home insurance and Verizon plans
• Mercy's Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy's Mission and Values

EEO Statement

Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.

• Must possess a high school diploma or GED
• Prefer two years of switchboard experience.
• Must possess computer/PC skills; general word processing and keyboard skills, including PC mouse, are required.

The PBX Operator creates an exceptional first impression of Mercy Medical Center in all interactions. Answers calls directed to the Mercy Operator from internal and external callers, within 3 rings as described in the customer service protocol. Transfer callers to correct destination. Take and relay messages for physicians appropriately, including digital and/or alpha paging. Monitors alarms, process life safety codes and other emergency plans. Provides overhead paging services. Assists with the provisioning and replacement of pagers. Demonstrate the ability to effectively use department hardware and software.