PBX Engineer

Broadband Hospitality; Youngstown (OH); On-site; USD 60,000 - 90,000; Full time

Job summary

Broadband Hospitality, a leading provider of hospitality interactive application development and technology services, is hiring a PBX Engineer in Youngstown, OH. The role focuses on installation and maintenance of PBX, VOIP, and related telecom infrastructure to support enterprise clients.

The position emphasizes field support, network provisioning for VOIP, and documentation of systems. MITEL certifications are preferred, with opportunities to work across multiple vendors and projects.

Qualifications

• 3+ years of experience with PBX systems provisioning, configuration, troubleshooting and installation.
• General knowledge of routing, switching, firewalls, and wireless.
• MITEL Certifications are preferred.

Responsibilities

• Support field installation technicians during projects.
• Support engineering and tier 2 technicians.
• Support BBH Headquarters VOIP PBX and SIP Carrier systems.
• Help design BOM for installation of IP/Analog PBX systems.
• Document PBX systems for support/installation technicians.
• Activation, troubleshooting, and porting of VOIP for service delivery.
• Work with multiple vendors to test new products and approve them for product.

Skills

PBX provisioning

Network routing

Firewall knowledge

Tools

SIP Gateways

AdtranGrands

treamIP

PolycoPBX

Access log files

Packet captures

Bluebeam Revu

Network Monitoring Tools

Job description

Broadband Hospitality, a leading provider of hospitality interactive application development and technology services, has an immediate opportunity for a PBX Engineer.

Job Description:

A PBX Engineer is responsible for the installation and maintenance of telecommunications equipment, including local area networks (LAN), wide area networks (WAN), serial data service, digital T1/PRI, routers, and analog voice services, telephones, fax machine lines, and telephone switching equipment (PBX).

Responsibilities:

• Support field installation technicians during projects
• Support engineering and tier 2 technicians
• Support BBH Headquarters VOIP PBX and SIP Carrier systems
• Help design BOM for installation of IP/Analog PBX systems
• Document IP/Analog PBX systems for support/installation technicians
• Installation sheet creation that contains inventory/credentials/IP/analog port mapping for the field installation technicians
• Configuration documentation of PBX systems equipment that is transferred to support after handover
• Work with Engineering to provision a network for the purpose of VOIP functionality
• Provide Network Engineering with network configurations from a VOIP system perspective
• Activation, troubleshooting, and porting of VOIP for service delivery
• Troubleshooting of VOIP, Analog extensions, and phone lines
• Setup/maintain testing lab for PBX systems
• Work with multiple vendors to test new products and approve them for product

Skills Required:

• We require that you have 3+ years of experience with PBX systems provisioning/configuration/troubleshooting/installaion
• General knowledge of routing, switching, firewalls, and wireless
• MITEL Certifications

Skills Preferred:

• Access log files
• Work with config files
• SIP Gateways
• AdtranGrands
• treamIP
• PolycoPBX
• Ability to use and understand packet captures
• Blueprint reading and markup (Example: Bluebeam Revu)
• Network Monitoring Tools

About Broadband Hospitality:

Broadband Hospitality offers a competitive compensation package that meets the needs of today's technology professionals. Broadband Hospitality’s compensation package includes paid vacation, an IRA including company match, healthcare insurance, vision insurance, and dental insurance. The company maintains offices in Youngstown, OH, and Ft. Lauderdale,

Florida

Broadband Hospitality is an equal opportunity employer.