PBX & Emergency Communications Supervisor

State of Washington Dept. of Social and Health Services; Medical Lake (WA); On-site; USD 50,000 - 70,000; Full time

Job summary

State of Washington Dept. of Social and Health Services (DSHS) Lakeland Village in Medical Lake, WA seeks a PBX Chief Operator to lead the PBX staff and operations at the campus communications hub.

The role connects multiple departments, security, and critical response teams to sustain safe, efficient service. The position requires supervising staff, evaluating performance, and ensuring compliance with DSHS, DDA, and Lakeland Village procedures.

Qualifications

• Two years of PBX operator or PBX Security Communications Operator experience.
• Working knowledge of supervisory concepts/principles managing personnel and resources.
• Proficient with Word, Access, Outlook and Excel.
• Able to type 32 wpm.

Responsibilities

• Supervise and direct all PBX staff including hiring, training and evaluating staff in proper operation/compliance of all DSHS, DDA, Lakeland Village and accompanying procedures.
• Write/perform performance evaluations on PBX operators.
• Complete Daily Activity Report for timekeeping of PBX operators.
• Disseminate all emergency (STAT) calls related to medical, behavior, fire and disaster.
• Monitor office equipment for needed maintenance, repair/replacement.
• Monitor campus wide fire alarm and fire suppression systems.
• Engage in customer service and public relations for callers, visitors, employees and clients.
• Coordinate problems with ISSD that affect operations of switchboard/phone lines.

Skills

Supervisory concepts

Verbal and non-verbal communication

Typing 32 wpm

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Access

Microsoft Outlook

Microsoft Excel

Job description

State of Washington Dept. of Social and Health Services (DSHS) Lakeland Village in Medical Lake, WA seeks a PBX Chief Operator to lead the PBX staff and operations at the campus communications hub.

The role connects multiple departments, security, and critical response teams to sustain safe, efficient service. The position requires supervising staff, evaluating performance, and ensuring compliance with DSHS, DDA, and Lakeland Village procedures.