PBM Implementations & Transformation Senior Director

EPIC Insurance Brokers & Consultants; United States; On-site; USD 190,000 - 210,000; Full time

Benefits offered by this job

Generous PTO

Paid parental leave

Leave options (pregnancy/ bonding)

Employee referral bonus program

Job summary

EPIC Insurance Brokers & Consultants is seeking a Senior Director, Implementations to lead client implementation programs across the portfolio, ensuring on-time delivery, governance, and alignment with contractual commitments.

This role partners with Sales, Product, Operations, Clinical, and external partners to drive operational excellence, client satisfaction, and performance, while mentoring a team of implementation professionals in a fast-paced healthcare-focused environment.

Qualifications

• 10+ years of implementation, operations, consulting, or project leadership experience.
• 5+ years of leadership experience managing implementation, project management, or operational teams.
• Experience leading large-scale client implementations in healthcare, PBM, managed care, or consulting.
• Experience managing complex cross-functional projects involving multiple stakeholders.
• Strong background in operational process improvement, governance, and service delivery management.

Responsibilities

• Lead the planning, execution, and successful delivery of all client implementation engagements.
• Establish implementation governance frameworks, including status reporting, risk management, issue resolution, decision tracking, and escalation processes.
• Ensure implementation activities are completed on time, within scope, and consistent with client requirements and organizational standards.
• Provide leadership oversight and performance monitoring for implementation managers, project managers, business analysts, and implementation consultants.
• Monitor implementation health across the portfolio and proactively address risks, resource constraints, and delivery challenges.
• Ensure all implementation deliverables meet quality standards and contractual obligations.

Skills

Leadership

Governance

Client relations

Resource planning

Analytical thinking

Communication

Education

Bachelor's degree

Master's degree preferred

Job description

EPIC Insurance Brokers & Consultants is seeking a Senior Director, Implementations to lead client implementation programs across the portfolio, ensuring on-time delivery, governance, and alignment with contractual commitments.

This role partners with Sales, Product, Operations, Clinical, and external partners to drive operational excellence, client satisfaction, and performance, while mentoring a team of implementation professionals in a fast-paced healthcare-focused environment.