PBL Surgery Scheduler - Galveston

Utmb; Galveston (TX); On-site; USD 25,000 - 39,000; Full time

Job summary

UTMB Health is seeking a Surgery Scheduler to coordinate operating rooms and the schedules of surgeons and staff for procedures. The role involves collecting and analyzing data on cases and OR availability to maximize utilization and patient care.

The position requires a Bachelor's degree (or equivalent experience) with clerical/customer service background. Strong data entry, communication, and confidentiality are essential to success in this role at UTMB Health in Galveston.

Qualifications

• Bachelor's degree required with 1 year of related experience, or high school diploma with 3 years of clerical/customer service work.
• Experience coordinating schedules or operating room logistics is a plus.
• Effective communication and data entry accuracy are essential.

Responsibilities

• Identify and assign operating suites for all surgical cases in conjunction with various suite capabilities and available clinical staff.
• Facilitate patient assignments and communicate with clinical operations staff on placement issues.
• Perform data entry of patient accounts including procedure description, code, region, laterality, anesthesia, surgeon, service, and pre‑op diagnosis.
• Answer calls and provide high level customer service in all interactions.
• Maintain patient confidentiality regarding access to patient and other clinical information via email, computer, and fax.
• Address concerns of clinical teams and provide recovery and escalate issues to the appropriate chain of command as needed.
• Monitor case durations and make adjustments to ensure accurate scheduling.
• Ensure financial authorization of scheduled elective cases; work with finance to escalate clearance as needed.
• Provide department leadership updates regarding placement needs.

Skills

Customer service experience

Clerical experience

Data entry

Education

Bachelor's degree

Job description

EDUCATION & EXPERIENCE

Minimum Qualifications:

Bachelor degree and one year experience or High School diploma or equivalent and three years clerical or customer service experience

JOB DESCRIPTION

Scope/Function:

The Surgery Scheduler coordinates operating rooms and the schedules of surgeons/staff needed for the procedure.

Collects and analyzes data on patient surgical cases and availability of operating suites to improve patient care and maximize operating room utilization.

Tasked with maintaining balanced operations between nursing services, anesthesia, faculty/community surgeons, and available equipment.

ESSENTIAL JOB FUNCTIONS

• Identify and assign operating suites for all surgical cases in conjunction with various suite capabilities
  and available clinical staff.
• Responsible for facilitating patient assignments and communicates regularly with the clinical
  operations staff on all placement issues so that they can be addressed promptly.
• Perform data entry of patient accounts, including but not limited to, procedure description and code,
  region, laterality, anesthesia type, Surgeon, service, and pre‑op diagnosis.
• Answers calls and provides high level customer service in all interaction with customers.
• Maintains patient confidentiality regarding access to patient and other clinical information via email,
  computer, and fax.
• Addresses concerns of clinical teams and provides recovery and escalates issues to appropriate chain
  of command as needed.
• Monitor case durations and make appropriate adjustments as requested to ensure accurate
  scheduling.
• Ensure financial authorization of scheduled elective cases. Work in conjunction with financial team to
  escalate clearance on necessary patients.
• Provides department leadership updates regarding placement needs.

UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities.

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