PBE Technical Rep

Keystone Automotive Industries, Inc.; Cincinnati (OH); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health Insurance (Health/Dental/Vision

Paid Time Off

Paid Parental Leave

Fertility Coverage

401k with Generous Company Match

Company Paid Life Insurance

Long-Term Disability

Short-Term Disability

Employee Assistance Program

Tuition Reimbursement

Employee Discounts

Job summary

Keystone Automotive Industries, Inc. is seeking a technical support professional to aid the PB&E sales organization at the customer level. The role focuses on driving sales growth and improving customer retention with a strong emphasis on high-quality customer service.

The position requires 3+ years of related automotive refinishing experience, HS diploma, and familiarity with color matching. Training in waterborne paints and I-CAR certifications are a plus.

Qualifications

• High School Diploma or GED required.
• 3+ years of related experience requested.
• Some college coursework desired; automotive refinishing background preferred.
• Completion of paint manufacturers' training in waterborne paint application is a plus.
• Strong color-matching abilities and I-CAR certifications are advantageous.

Responsibilities

• Provide technical support at the customer level to support sales growth and customer retention.
• Perform product demonstrations and line trials for prospective and existing customers.
• Conduct in-shop product training for new and existing accounts.
• Resolve product failures and identify systemic causes to prevent recurrence.
• Support color issue resolution with key accounts and assist in sales and installation of new accounts.
• Provide technical review of repair processes focusing on product-related matters.
• Ensure proper use of products and enhance customer output.
• Handle additional duties as assigned.

Skills

Oral & written communication

Multitasking

Presentation skills

Education

High School Diploma/GED

Some college coursework

Tools

Outlook

Word

Excel

PowerPoint

Job description

Job Overview

$60-80K annually

Responsible for providing technical support at the customer level, primarily supporting the sales growth and customer retention efforts of our PB&E sales organization with a high-quality customer focus.

Essential Job Duties

• Ensure that proper use of Health, Safety and Equipment practices are adhered to during work hours.
• Perform product demonstration and line trials to prospective and existing customers.
• Perform in-shop product training for new and existing accounts as required.
• Resolution of product failures\problems. Will identify the systemic cause and provide a system or process solution to eliminate reoccurrence.
• Support resolution of color issues with key accounts.
• Support sales and installation of new accounts.
• Provide technical review of the repair process focused on product-related matters.
• The objective is to ensure the proper use of the products we sell and to enhance customer output.
• Assume other duties as assigned.

Supervisory Responsibilities

Not responsible for supervising employees.

Minimum Requirements

• High School Diploma/GED
• 3+ years of related experience.

Preferred Requirements

• Some college coursework desired.
• 5+ years of automotive refinishing experience.
• Completion of paint manufacturers' training in waterborne paint application.
• Strong color-matching abilities.
• I car certifications.

Knowledge / Skills / Abilities

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rates, ratios, and percentages and to draw and interpret graphs.
• Frequent use of Outlook, Word, Excel, graphics, etc.
• Ability to create, maintain and incorporate functions into Word documents, Excel spreadsheets, databases, and PowerPoint presentations to support business objectives.
• Regularly uses moderately complex oral and written skills.
• May train others in functional areas, interact with others and make presentations to department or middle management.
• Problems encountered are routine, somewhat repetitive and generally solved by following clear directions and procedures.
• Decisions generally affect own job or assigned functional area.
• Results are defined; sets personal own goals and determines how to achieve results with few or no guidelines to follow; supervisor/manager provides broad guidance and overall direction.
• Handle multiple tasks or projects simultaneously with moderate complexity.

Physical Demands / Work Environment

• Work is primarily sedentary: must be able to sit for extended periods and use a computer, keyboard, and mouse, frequently. The employee must occasionally lift and/or move up to 25 pounds.

Benefits

• Health/Dental/Vision Insurance
• Paid Time Off
• Paid Parental Leave
• Fertility Coverage
• 401k with Generous Company Match
• Company Paid Life Insurance and Long-Term Disability
• Short-Term Disability
• Employee Assistance Program
• Tuition Reimbursement
• Employee Discounts

Equal Opportunity Employer

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