PB Client Service Associate

Citizens Bank; United States; Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Retirement Benefits

Flexible Work Arrangements

Education Reimbursement

Wellness Programs

Paid Time Off

Job summary

Citizens Bank is seeking a Private Bank Client Service Associate to support clients through the loan process and post-close servicing. You will assist Relationship Managers, handle documentation, coordinate meetings and events, and ensure accurate data handling with a focus on discretion and professionalism.

The role emphasizes strong communication, organizational skills, and the ability to manage multiple tasks in a private banking environment.

Qualifications

• 1-3 years of client-facing experience in private banking, wealth management, luxury hospitality, or high-touch service.
• Proficiency with technology, including MS Office; ability to maintain accurate records and generate reports.
• Excellent written and verbal communication; strong relationship management and attention to detail.
• Experience coordinating events and travel logistics.
• Professionalism, discretion, and sound judgment handling confidential client information.
• Strong organizational skills with the ability to manage multiple priorities.
• Bachelor's degree in Business, Communications, Hospitality, Finance, or related field preferred
• Familiarity with financial services compliance and client data privacy requirements.

Responsibilities

• Respond to client inquiries and servicing requests in a timely manner (response within 30 minutes, solution within 1–2 business days).
• Assist relationship manager with coordinating client meetings, events, and gifts; manage active loan pipeline from preapproval to post-close.
• Coordinate with escrow to schedule loan closings and assist with down payment funding.
• Answer questions on closing disclosures and loan documents; ensure online tools for viewing/managing mortgages.
• Handle deposit-related operations, including wires, transfers, online banking support, statements, and tax documents.
• Assist with preparing pre-approval letters, commitment letters, term sheets, and letters of intent.

Job description

Private Bank Client Service Associate assists clients with the loan application process and services their needs post-loan close. The CSA has or will develop a foundational understanding of the loan origination process as well as servicing channels for mortgage and deposit requests. The CSA also assists with credit analysis and prequalification, though specific loan product is dependent on their respective Relationship Manager.

Primary responsibilities include

• Respond to client inquiries and servicing requests in a timely manner (response within 30 minutes, solution within 1-2 business days, varying on complexity).
• Assists their respective relationship manager with coordinating client meetings, events, and gifts. Manages the active loan pipeline, assisting the client from the preapproval stage, through underwriting, closing, and post close:
  • Pre-qualifications and documentation analysis for prospective clients.
  • Answering questions about Initial Loan Estimate.
  • Working closely with the Lending Specialist/ Client Relations Manager to obtain additional needed documentation.
  • Working closely with their Preferred Banker to obtain additional documentation for deposit relationship opening, ensuring this is completed in the pre-approval stage.
• Coordinating with escrow to schedule their loan closing post approval, and assisting with coordinating client's down payment to escrow.
• Answering client questions on closing disclosure and loan documents.
• Ensuring client is set up with online tools for viewing and managing their mortgage
• Field deposit related operation requests, including wires and transfers, assistance with online banking support, obtaining statements and tax documents, research requests, and more.
• Assist with preparing pre-approval letters, commitment letters, term sheets, and/or letters of intent
  

Qualifications, Education, Certifications and/or Other Professional Credentials:

• 1-3 years of experience in a client-facing role within private banking, wealth management, luxury hospitality, or a comparable high-touch service environment.
• Proficiency with technology, including MS suite of products; ability to maintain accurate records and generate reports.
• Exceptional written and verbal communication skills; impeccable relationship management, follow through and attention to detail.
• Demonstrated experience coordinating events and/or travel logistics.
• High degree of professionalism, discretion, and sound judgment when handling confidential client information.
• Strong organizational skills with the ability to manage multiple priorities simultaneously
• Bachelor's degree in Business, Communications, Hospitality, Finance, or a related field preferred
• Familiarity with financial services compliance and client data privacy requirements.

Hours & Work Schedule:

• Hours per Week: 40
• FLSA: Non-exempt
• Work Schedule: M-F
• 4 day in office requirement/WFH 1 day

Pay Transparency

The salary range for this position is $38.46 - $48.07 per hour, plus an opportunity to earn an annual discretionary bonus beginning performance year 2027. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Equal Employment and Opportunity Employer

Job Applicant Data Privacy Policy

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.