Payroll & Timekeeping Specialist - Customer-Focused

Leidos; United States; Remote; USD 42,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Health & Wellness programs

Income protection

Paid leave and retirement

Job summary

Leidos seeks a Time & Pay Solutions Specialist for our Corporate Payroll team. This role supports high-volume inquiries from employees and managers about timekeeping, payroll, and pay-related matters, delivering guidance and timely resolutions.

You will assist with time sheet entries, review payroll data for issues, handle garnishments and direct deposit returns, and collaborate with HR, Legal, and management on audits and special projects.

Qualifications

• High school diploma/GED and 2+ years of payroll or timekeeping experience.
• Experience with Deltek, Costpoint, and other timekeeping systems.
• Deadline oriented with ability to multi-task.
• Proven working experience in providing customer phone and ticket support.
• Strong client-facing and communication skills.
• Knowledge of time charging and payroll policies/procedures, adhering to labor laws.
• Working knowledge of helpdesk software, databases, and remote control.
• Experience supporting payroll and/or timekeeping processes.
• Ability to research and resolve employee questions and issues.

Responsibilities

• Serve as a point of contact for employee and manager questions related to timekeeping and payroll, researching issues and providing guidance or escalation as appropriate.
• Assist employees with time sheet entries and corrections in the system of varying complexity in accordance with established timekeeping and payroll procedures.
• Review payroll and timekeeping information to identify issues and assist with resolution.
• Assist employees and managers with timecard questions and transactions.
• Process garnishments and garnishment refunds in accordance with established procedures.
• Process Notification of Change (NOC) and direct deposit returns and assist with employee banking and payment issues.
• Respond to a high-volume of employee inquiries through phone and case management systems, providing research, guidance, resolution, or escalation as appropriate.
• Process Approver Group and Modifier Group tickets, including updates to manager approval groups for timecard approval and required follow-up.
• Provide payroll and timekeeping information to HR, Legal, management, and other teams as needed.
• Support payroll and timekeeping audits, reporting, and special projects.
• Identify recurring issues and identify when needed.
• Maintain confidentiality of employee and payroll information.
• Perform other duties as assigned.

Skills

Payroll experience

Timekeeping systems

Customer support

Microsoft Office

Research skills

Communication

Independent worker

Team collaboration

Education

High school diploma/GED

Tools

Deltek

Costpoint

Job description

Leidos seeks a Time & Pay Solutions Specialist for our Corporate Payroll team. This role supports high-volume inquiries from employees and managers about timekeeping, payroll, and pay-related matters, delivering guidance and timely resolutions.

You will assist with time sheet entries, review payroll data for issues, handle garnishments and direct deposit returns, and collaborate with HR, Legal, and management on audits and special projects.