Payroll & Timekeeping Analyst — Customer Support

Southern Company

Atlanta, Northern (GA, KY)

Hybrid

USD 65,000 - 90,000

Full time

7 days ago

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Job summary

Southern Company seeks a Business Support Analyst to support the timekeeping application for timekeepers, supervisors, and managers across the system. The role involves customer service, time entry guidance for new hires and terminations, and handling timekeeping system issues and upgrades.

The ideal candidate will have 2-3 years in payroll/timekeeping support, familiarity with Oracle HCM, and knowledge of labor laws.

Qualifications

Bachelor’s degree preferred in Business, Communications, Information Systems or related field.
Minimum 2-3 years work experience in payroll, customer service, and/or timekeeping support.
Oracle HCM, Payroll, Time and Labor strongly desired.
Experience with interpreting benefit policies related to time entry desired.
Experience with applying Labor laws, including the Fair Labor Standards Act desired.
Experience processing and analyzing union contracts and time records for union employees.

Responsibilities

Partner with other teams within Payroll Services, HR Service Center, and other organizations across the system in order to achieve time sensitive processing deadlines.
Ensure the accurate and timely processing of team reports and payroll functions.
Operate in compliance with federal, state, and company guidelines.
Participate, as part of a team, in job rotation/rotating roles.
Provide ACD helpline coverage and ticket management along with process and system support.
Utilize effective communications and networking to maintain a team environment.
Perform other payroll duties as assigned.