Payroll Tax Resolution Specialist

Gusto; Denver (CO); Hybrid; USD 32,373 - 37,773; Full time

Benefits offered by this job

Competitive base pay

Equity (RSUs)

Benefits

Job summary

Gusto is seeking a Payroll Tax Resolution Advocate to resolve payroll tax notices and improve the customer experience. You will investigate discrepancies, research tax laws, and collaborate with tax agencies and cross-functional teams to drive optimal outcomes.

The role emphasizes analysis, communication, and adherence to high standards in a fast-paced setting. The position offers a hybrid work arrangement with a Denver office, competitive base pay, benefits, and equity (RSUs).

Qualifications

• 2-4 years of payroll experience; notice resolution experience a plus.
• Ability to collaborate with cross-functional teams.
• AI tools proficiency and openness to building new AI tool functionality.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Provide exceptional service to customers via email/phone.
• Investigate and resolve payroll tax notices with guidance from senior staff.
• Document cases clearly and maintain updated case notes.
• Collaborate with Compliance, Engagement, and Tax Operations teams.
• Represent Gusto with government agencies under supervision.
• Leverage AI tools to improve processes and resolution times.
• Manage daily tax notice queues and escalate as needed.

Skills

Payroll experience

AI fluency

Cross-functional collaboration

Multitasking in high-volume setting

Job description

Gusto is seeking a Payroll Tax Resolution Advocate to resolve payroll tax notices and improve the customer experience. You will investigate discrepancies, research tax laws, and collaborate with tax agencies and cross-functional teams to drive optimal outcomes.

The role emphasizes analysis, communication, and adherence to high standards in a fast-paced setting. The position offers a hybrid work arrangement with a Denver office, competitive base pay, benefits, and equity (RSUs).