Payroll Tax Processor - Remote

Teleperformance; Reno (NV); Remote; USD 52,000 - 68,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Supplemental medical coverage

Retailer discounts

Job summary

Teleperformance in Reno, NV is seeking a Payroll Tax Processor who handles day-to-day processing of payroll tax notices, amendments, and corrections in a high-velocity environment. You will support routine tax activities, maintain documentation, and collaborate with teammates on cross-functional workflows.

As part of a fast-paced team, you will coach peers, drive process improvements, and develop foundational tax knowledge while ensuring accurate resolutions for customers and stakeholders.

Qualifications

• 2+ years of experience in payroll operations, payrolltax processing, accounting, or related field.
• Strong attention to detail in a high-volume environment.
• Knowledge of accounting principles, reconciliation, and tax software.
• Clear written and verbal communication for customers and peers.
• Ability to resolve complex tax notices with minimal supervision.
• Escalation point for complex cases and root-cause analysis.
• Audits payroll records for compliance and improvements.
• Comfort using AI to assist daily tasks.
• High school diploma or equivalent, 18+ years old.

Responsibilities

• Deliver accurate resolution of routine payroll tax notices by following documented procedures and knowledge-base guidance, escalating anything outside scripted scenarios.
• Support routine monthly, quarterly, and annual tax compliance activities by reviewing records and verifying data; prepare amendments and supporting documentation.
• Maintain organized documentation.
• Collaborate with team members to support cross-functional tax processing workflows and meet deadlines.
• Formally coach Tax Processors across levels through structured training sessions and development plans.
• Represent the Payroll Tax Processing team's perspective in cross-functional planning with Product, Engineering, and Compliance.
• Identify systemic patterns across the team's case queue and help implement process, tooling, or product improvements.

Skills

Payroll processing

Attention to detail

Tax software

Communication skills

Independent resolution

Auditing payroll

AI literacy

Education

High School Diploma or equivalent

Tools

Tax software applications

Job description

Overview

As a Payroll Tax Processor, is a key team member who handles day-to-day processing across a high-volume workload. We are looking for a detail-oriented, customer-focused team player with hands-on experience working with tax notices, payroll corrections, and amended returns, who is eager to learn from senior colleagues while continuing to build their foundational tax knowledge. This role is ideal for individuals passionate about service delivery in a high-velocity environment.

MUST LIVE IN RENO, NEVADA

About TP

TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients.

Benefits of working with TP include

TP offers benefits to you and your family. Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental.

We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible.

We offer benefits and tools to help our team members and their families for their financial future. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.

Career Growth and Culture

At TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We provide a platform for limitless career advancement, fostering an environment where ambition and high performance lead to long-term success.

TP is committed to supporting those who serve. We welcome applications from active-duty service members, veterans, and military families.

Equal Opportunity Employer

TP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you require reasonable accommodation during the application process, please contact us at 877-877-3944 or contact us here. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation-related requests.

Application Deadline: Ongoing until positions are filled.

For other opportunities, please visit the TP Careers site at https://www.tp.com/en-us/careers.

Responsibilities

Your Responsibilities

• Deliver accurate resolution of routine payroll tax notices by following documented procedures and knowledge-base guidance, escalating anything outside scripted scenarios

• Support routine monthly, quarterly, and annual tax compliance activities by reviewing records and verifying data Prepare and submit payroll amendments and supporting documentation based on analysis of customer requests and audit findings

• Maintain organized documentation

• Collaborate with team members to support cross-functional tax processing workflows and meet operational deadlines

• Formally coach Tax Processors across levels through structured training sessions and documented development plans, distinct from EX4's informal peer coaching

• Represent the Payroll Tax Processing team's perspective in cross-functional planning sessions and meetings with Product, Engineering, and Compliance partners

• Identify systemic patterns across the team's case queue and recommend and help implement process, tooling, or product improvements — the team-wide counterpart to EX4's case-level corrective actions

Qualifications

We’re looking for fearless people – people who are inspired to What we Prefer deliver only the best in all that we do.

Qualifications:

• 2+ years of relevant experience in payroll operations, payrolltax processing, accounting, or a related field
• Strong attention to detail with demonstrated ability to work accurately in a high-volume environment
• Proficiency with accounting principles, financial reconciliation, and tax software applications
• Effective written and verbal communication skills, able to explain standard filing requirements to customers and peers
• Independently own resolution of the most complex tax notices, multi-jurisdictional issues, and penalty abatements, applying deep regulatory expertise with minimal supervision
• Serve as the team's escalation point for complex, non-precedented cases; determine root cause and resolution path where no established procedure exists
• Conduct audits of payroll records for compliance, identifying control gaps and recommending corrective action for the specific cases and accounts involved (case-level — see Discussion Point 6 for the boundary with EX5's systemic scope)
• Proven ability to translate ambiguous, high-stakes tax and compliance matters tolclear recommendations for leadership and cross-functional partners
• Comfortable with using AI (artificial intelligence) in order to complete daily tasks
• High School Diploma or equivalent.
• Must be 18 years of age or older.

Key Competencies:

• Process Excellence:Demonstrate commitment to following established procedures and be customer service driven.
• Collaboration:Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
• Communication:Outstanding communication, listening, and analytical skills.
• Organizational Skills:Strong organizational and problem-solving skills.
• Emotional Intelligence:Ability to prioritize tasks and work well under pressure while remaining focused.
• Open-Mindedness:Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.
• Critical Thinking:Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.
• Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience.

Work from Home Requirements

• Internet Requirements:
  • A dedicated workspace located near your router to support a hardwired Ethernet connection (minimum 15 Mbps download/10 Mbps upload, ISP under 50ms).
  • Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN
  • Proof of internet speed required