Payroll Specialist I

OneSource Virtual; United States; Remote; USD 40,000 - 65,000; Full time

Job summary

An innovative firm is seeking a Payroll Specialist I to provide managed payroll administration services and Workday processing support. This role involves managing multiple projects, ensuring high client satisfaction, and collaborating with teams to resolve requests. With a focus on continuous improvement and a values-based culture, this position offers opportunities for professional growth and development. If you have a passion for payroll processes and enjoy working in a fast-paced environment, this is the perfect opportunity for you.

Qualifications

• 3+ years of payroll experience with end-to-end processing.
• Experience with Federal, State, and local taxes.

Responsibilities

• Manage and respond to payroll cases daily for high client satisfaction.
• Troubleshoot quarter and year-end audit reports.

Skills

Critical Thinking

Customer Service

Organizational Skills

Analytical Skills

Payroll Processes

Education

Associate Degree or Higher

Tools

Microsoft Word

Microsoft Excel

Workday

Salesforce

Job description

Position Summary/Objective
The Payroll Specialist I will be responsible for providing managed payroll administration services and Workday payroll processing support to a book of clients. The role includes managing multiple projects with various deadlines in a fast-paced environment. This position supports both specific named customers and all customers across service levels as deemed necessary. Responsibilities also include Workday payroll configuration and year-end support.

Essential Functions/Duties/Responsibilities

• Act as the designated Specialist for Payroll Administrative customers and support other OSV payroll, tax, and garnishment customers as needed.
• Manage and respond to cases daily to meet service level agreements and ensure high client satisfaction.
• Troubleshoot quarter and year-end audit reports and provide recommendations to customers.
• Meet quality and production metrics and scorecards.
• Collaborate with peers and customer teams to support and resolve requests.
• Maintain a willingness to work towards improvements, embrace new ideas, and procedures.

Competencies

• Excellent critical thinking, consulting, and problem-solving skills.
• Strong communication skills with a focus on outstanding customer service.
• Strong organizational skills with the ability to multi-task and support multiple customers effectively.
• Strong analytical, research, data entry, and mathematical skills.
• Self-directed workload management with the ability to meet deadlines and handle competing demands.
• Deep understanding of payroll processes and procedures.

Qualifications and Experience

• Associate degree or higher (preferred).
• At least 3 years of payroll experience involving end-to-end processing, research, payroll logic, and troubleshooting.
• One year of experience with taxes at Federal, State, and local levels.
• One year of garnishment processing experience and understanding of garnishment procedures.

• Advanced proficiency in Microsoft Word and Excel.
• Experience with year-end payroll processes and W2 reporting.
• Strong written and verbal communication skills.

Preferred Skills

• Experience in an outsourcing environment, including payroll, tax, Workday, and Salesforce programs.

#LI-REMOTE

We encourage learning and idea-sharing within the OneSource Virtual team. We value innovative thinking, fresh perspectives, creative collaboration, and hard work. As we experience ongoing strategic growth, we seek talented, forward-thinking professionals to join us. OSV employees enjoy a values-based culture, opportunities for upward mobility, and professional development across various areas.