Payroll Specialist — Drive Client Success & Precision

Thread HCM; Alpharetta (GA); On-site; USD 39,000 - 47,000; Full time

Job summary

Thread HCM is seeking a Managed Payroll Specialist to process payroll for multiple clients, provide technical support, and deliver client training. This role focuses on accuracy, timely responses, and high customer satisfaction to drive the company's NPS.

The specialist will engage with clients to resolve inquiries, analyze solutions, and expand technical knowledge to proactively support accounts.

Qualifications

• Experience in payroll processing for multiple clients
• Strong customer service and communication skills
• Ability to train users on payroll systems and processes

Responsibilities

• Process payroll for multiple clients with accurate timelines and reports
• Support payroll processing and respond to client inquiries and issues promptly
• Coordinate with training teams to provide iSolved training for clients
• Assist with time, benefit and tax related tasks and inquiries
• Maintain client satisfaction and retention by meeting 90-minute ticket targets and fostering partnerships

Skills

Payroll processing

Customer service

Attention to detail

Ticketing system

Tools

iSolved

Job description

Thread HCM is seeking a Managed Payroll Specialist to process payroll for multiple clients, provide technical support, and deliver client training. This role focuses on accuracy, timely responses, and high customer satisfaction to drive the company's NPS.

The specialist will engage with clients to resolve inquiries, analyze solutions, and expand technical knowledge to proactively support accounts.