Payroll Specialist

Spectrum Payroll Company LLC; Springfield (MO); On-site; USD 44,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) matching

Paid time off

Job summary

Spectrum Payroll of Springfield, Missouri is seeking a full-time Payroll Specialist to oversee client accounts, input payroll data, and generate payroll reports for our small business clients.

This role emphasizes learning our SaaS-based HCM platform and delivering outstanding service to clients in a fast-paced, collaborative environment.

Qualifications

• Minimum 2 years in a customer-facing role.
• Must be tech-savvy; embrace new technology with ease.
• Associate's degree required; four-year degree preferred.

Responsibilities

• Support Small Business Clients by handling calls and emails quickly with clear, actionable responses.
• Process Payroll with high accuracy and timely delivery of checks.
• Build long-lasting client relationships and coordinate with the sales team for new opportunities.

Skills

Customer-facing

Tech-savvy

Detail-oriented

Communication

Problem-solving

Education

Associate's degree

Bachelor's degree

Tools

Payroll software

Job description

Spectrum Payroll of Springfield, Missouri is looking to hire a full-time Payroll Specialist to join our team. The Payroll Specialist will oversee client accounts, input payroll data, cut payroll checks, generate payroll reports, and be the key point person for our clients' payroll and software questions.

We are seeking an energetic professional who enjoys developing long-lasting relationships with clients. As a part of our team, your aptitude for figures and your problem-solving skills will help us deliver outstanding service to our small business clientele. This is an amazing opportunity to learn in a fast-paced environment where our team and our culture are our highest priority. This will be a great way to learn about human resources, payroll, and tax services.

WHAT WE'RE LOOKING FOR:

• Passion for helping small businesses succeed!
• Heart of a teacher, with a love of learning, helping, and communicating in all forms.
• Minimum 2 years' experience in a customer-facing role. (Any customer service or tech support experience is helpful.)
• Must be tech-savvy; embrace and learn new technology with ease!
• Industry-specific payroll experience is preferred but not required.
• An associate's degree is required. and a four-year college degree is preferred.
• An exceptional attitude is a must with a natural ability to work effectively in a client-focused environment.
• Must be detail-oriented & able to work effectively under deadlines.
• Ability and desire to take responsibility for your work with limited supervision.
• Desire to learn and grow your payroll, HR, HCM, performance management and benefits skills to drive engagement, productivity and business value to our clients!

WHAT YOU WILL DO:

• Support Small Business Clients – Respond to customer calls and emails within two hours, with the goal of resolving the majority of issues within 24 hours. Produce clear email responses with actionable instructions, providing screenshots, documents, and/or tutorial videos as needed. This is where the Heart of a teacher really shows in how you communicate!
• Process Payroll While Striving for 100% Accuracy – Proactively monitor, validate, and act on any highlighted concerns in each payroll run. Communicate payroll status quickly and accurately both internally and to the client. Troubleshoot payroll problems as needed in real-time. Print, seal, and sort checks to ensure accurate and timely delivery. A detail-oriented individual will keep a keen eye on all of these moving parts!
• Encourage Continued Growth – Strive to form a long-lasting working relationship with each client. Understand the impact of service quality on client satisfaction and client retention. Attend all training opportunities (on-site and virtual) throughout the year. Fully understand our products and services, initiating meetings with the sales team when new client opportunities arise. Conduct Quarterly Business Reviews by proactively contacting clients to assist with additional trainings to improve their processes and help them.

WHAT'S IN IT FOR YOU:

We are a business casual office environment. (Yes, you can wear jeans.) There are frequent company outings and lunches where we celebrate holidays, birthdays, and accomplishments. We strive to maintain a healthy work/life balance while also working hard as a team. We have a flexible environment but service our clients from 8:00 a.m. to 5:00 p.m. every business day.

Depending on experience, overtime and bonuses, you have the potential to earn $44,000-$60,000. We reward outstanding proficiency skills with bonuses. We offer generous PTO, holiday pay, employer-paid health, life, ST disability, LT disability, 401(k) matching contribution of up to 4%, and many other perks to all full-time employees. Excellent career and income opportunities exist for someone who will grow with us!

WHAT YOU SHOULD KNOW ABOUT US:

Spectrum Payroll specializes in cutting-edge SaaS-based human capital management (HCM) along with highly personalized support. Our clients utilize our powerful cloud-based HCM platform to manage the entire employee lifecycle, including talent acquisition, onboarding, performance management, timekeeping, benefits, payroll, and labor analytics. By implementing better back-office processes and leveraging the best software available, we assist business owners and HR professionals to become more efficient. We pair awesome people who truly care about our clients' success with the best technology available. For more information about who we are, please visit our website (spectrum-payroll.com) and find us on social media.

We take pride in fostering a collaborative and supportive work environment, where every team member feels valued and empowered. We are committed to facilitating professional growth and development, providing ample opportunities for our staff to advance their careers and reach their full potential. Joining our team means becoming part of a culture that cherishes learning, excellence, and providing excellent customer service.

This is a great opportunity to learn in a fast-paced environment where our team and our culture are our highest priorities. This role is perfect for someone who is seeking a professional career in the payroll industry. Are you ready to join your next adventure and have fun doing it?

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance
• Life insurance
• Paid time off

Education:

• Associate (Preferred)

Experience:

• Office: 2 years (Required)

Ability to Relocate:

• Springfield, MO 65810: Relocate before starting work (Required)