Payroll Specialist

Serendipity Payroll Inc; Henderson (NV); On-site; USD 32,000 - 42,000; Full time

Job summary

Serendipity Payroll Inc in Henderson, NV is seeking an energetic Customer Service representative for a fast-paced payroll environment. You will interact with clients via phone and email, attend online meetings, and maintain high data accuracy and attention to detail.

Bachelor's Degree preferred; in-office position; you will follow directions, learn quickly, and adapt knowledge base over time.

Qualifications

• Customer service concepts and standards.
• English language structure and grammar.
• Strong data accuracy and attention to detail.
• Ability to participate in online meetings with clients.

Skills

Active Learning

Active Listening

Critical Thinking

Learning Strategies

Mathematics

Monitoring

Reading Comprehension

Speaking

Writing

Coordination

Instructing

Negotiation

Persuasion

Service Orientation

Social Perceptiveness

Complex Problem Solving

Education

Bachelor's degree preferred

Job description

Job Description

Job Description

We are looking for an energetic, driven person that is ready for a fast paced environment. A strong attention to detail and appreciation on data accuracy is required. We need someone that is comfortable in online meetings with clients as well as phone and email communication. The right candidate will need to be able to adapt quickly and continuously develop their knowledge base. Having the ability to follow direction is important. Having the capacity to problem solve will set you up for success in this position.

Bachelor's Degree Preferred

This is an in office position (remote work not permitted)

** Customer Service -** Knowledge of principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

** English Language -** Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

** Basic Skills**

• ** Active Learning-** Understanding the implications of new information for both current and future problem-solving and decision-making.
• ** Active Listening-** Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• ** Critical Thinking-** Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• ** Learning Strategies-** Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
• ** Mathematics-** Using mathematics to solve problems.
• ** Monitoring-** Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• ** Reading Comprehension-** Understanding written sentences and paragraphs in work related documents.
• ** Speaking-** Talking to others to convey information effectively.
• ** Writing-** Communicating effectively in writing as appropriate for the needs of the audience.

** Social Skills**

• ** Coordination-** Adjusting actions in relation to others' actions.
• ** Instructing-** Teaching others how to do something. Online meetings to train clients will be a requirement.
• ** Negotiation-** Bringing others together and trying to reconcile differences.
• ** Persuasion-** Persuading others to change their minds or behavior.
• ** Service Orientation-** Actively looking for ways to help people.
• ** Social Perceptiveness-** Being aware of others' reactions and understanding why they react as they do.

** Complex Problem Solving Skills**

• ** Complex Problem Solving-** Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Company Description

We are a payroll service provider. Our clients are small to medium businesses. We take care of all of their payroll needs. We have been in business for 10+ years. We currently have a location in Southern Ca and are excited about growing into Las Vegas/Henderson area.

Company Description

We are a payroll service provider. Our clients are small to medium businesses. We take care of all of their payroll needs. We have been in business for 10+ years. We currently have a location in Southern Ca and are excited about growing into Las Vegas/Henderson area.